How we deliver services to our communities is under scrutiny – and for many that’s meant substantial changes in how we operate on the frontline. 

Housing staff across the county are facing a battle against poverty, as millions of people fell the squeeze of a cost of living crisis that is leading to impossible choices between heating and eating.

With the pandemic providing a backdrop to our current challenges, housing officers are dealing with multiple and complex challenges – including increased incidences of anti-social behaviour and domestic abuse.

Teams will need to develop their skills, build news partnerships and draw on all of their compassion and resilience to deal with the challenges ahead.

At the same time a new regulatory environment means knowing our patch and having a deep and meaningful understanding of what is happening on the ground in communities is at the absolute top of every Board and Executive agenda.

Listening to tenants and meaningfully engaging them in reshaping frontline services needs to be at the heart of our approach a new tenant satisfaction measures come into play.

  • Read more

    This year’s Housing Management Annual Conference offers the opportunity to hear from leading experts on some of the biggest challenges frontline teams are facing, and explore best practice and solutions.

    Split across two mornings, the first day will focus on the impact of poverty and how landlords are building partnerships to support communities through challenging times, along with new approaches in engaging tenants in reshaping frontline services.

    Day two will look at how landlords are dealing with the rise in anti-social behaviour, tackling domestic abuse, the impact of the pandemic on supported housing and making best use of technology.

    In this session we’ll cover:

    • Poverty and the cost of living
    • Giving tenants a voice in shaping frontline services
    • The future of supported housing and making the most of technology
    • ASB – knowing the law and dealing with rising caseloads
    • Tackling domestic abuse.

    This is essential for frontline services:

    • Housing managers
    • Housing officers
    • Neighbourhood officers
    • ASB and enforcement officers
    • Estate services
    • Community liaison officers
    • Local authority housing teams
    • Customer service teams
    • Sustainability and income teams
    • As well as managers responsible for policy and partnerships.

    You will go away knowing more about:

    • Best practice – how teams are restructuring frontline services
    • The impact of poverty and how to form better frontline partnerships
    • How to address the rise in ASB – a key issue for tenants
    • How the pandemic has changed supported housing
    • Practical solutions to put into action in your workplace.

    Please note this conference is run over the two days, 10:30am – 13:30pm.

  • Our speakers

    Confirmed speakers:

    • Joseph Elliot, Senior Analyst, Housing, Evidence and Impact at the Joseph Rowntree Foundation
    • Gerri Scott, Group Director of Customer Service, L&Q
    • Jo Walby, CEO, Mustard Tree
    • Adam Scorer, CEO, National Energy Action
    • Aileen Evans, Group CEO, Grand Union Housing Group
    • Kate Roberts, Associate Director, IFF Research
    • Suzanne Mazzone, Executive Director – Housing Services, ClwydAlyn Housing
    • Nahim Ahmed MBE, Spotlight Youth and Community Engagement Manager, Poplar Harca
    • Rosie Hazeldine, Research and Policy Analyst, settle
    • Valerie Billings, Bassetlaw District Council
    • Jackie Perry, Assistant Director of Communities and Customer Service, Muir Group
    • Paul Lloyd, Partner, Capsticks Law Firm
    • Chris Harrison, Anti-Social Behaviour Team Leader, Bassetlaw District Council
    • Gail Heath, CEO, Pankhurst Trust (Manchester’s Women’s Aid)
    • Dr Kelly Henderson, Managing Director, Addressing Domestic Abuse CIC
    • Oona Goldsworthy, CEO, Brunelcare
    • Jackie Capewell, Domestic Abuse Outreach Operations Manager, Glow Domestic Abuse Charity
    • Tim Barclay, CEO, Appello.
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates and prices