What will delegates learn?

By the end of this course, delegates will be able to:

• Understand the purpose, principles and legal framework of HHSRS 2 in England
• Identify property deficiencies and link them to the updated HHSRS hazard structure
• Apply the revised methodology to assess likelihood, harm outcomes and overall risk
• Recognise common and high-risk hazards, including damp and mould, excess cold, falls
• Understand how HHSRS 2 interacts with Awaab’s Law, the Homes (Fitness for Human Habitation) Act and wider landlord responsibilities
• Appreciate the expectations of the Regulator of Social Housing and Housing Ombudsman when responding to property condition concerns
• Record inspections clearly, accurately and defensibly
• Prioritise remedial action based on risk, vulnerability and urgency
• Build confidence in applying professional judgement during inspections and hazard assessments.

This course will cover:

• The role and purpose of the HHSRS
• Key changes under HHSRS 2
• The updated hazard structure and what it means in practice
• How to identify deficiencies during inspections
• Assessing likelihood, harm outcomes and hazard severity
• Practical worked examples of hazard scoring
• Damp and mould, excess cold, falls, fire safety, electrical hazards and other common risks
• Vulnerable residents and the impact of hazards on different household types
• Links with Awaab’s Law, fitness standards, complaints and regulatory expectations
• Recording findings, evidence and professional judgement
• Determining proportionate remedial action
• Prioritising emergency, urgent and routine works
• Case studies and scenario-based exercises.

Who should attend?

This course is suitable for housing professionals in England who inspect, manage, repair or respond to conditions in residential properties. It is particularly relevant for housing officers, repairs and maintenance teams, asset management staff, surveyors, compliance officers, neighbourhood teams, tenancy sustainment staff, complaints teams and managers responsible for property condition, resident safety or landlord compliance.

Carrie Kus is an experienced housing, lettings and property training specialist with a strong background across the charity, private rented, social housing and property investment sectors.

Carrie spent seven years as a Senior Trainer at Shelter, the homelessness charity, where she managed the training needs of both new and existing helpline housing advisers. Her work supported advisers in delivering high-quality housing guidance to people facing homelessness and housing insecurity.

In 2010, Carrie founded Clarity Estates, a lettings agency operating in Sheffield and Chesterfield. She successfully led the agency for over a decade before its sale in 2022 to a local housing charity. Alongside this, Carrie has been a property investor for many years, bringing practical, hands-on experience of the rental market.

Carrie has also held several non-executive and leadership roles. She served for five years as a Non-Executive Director of the Residential Landlords Association before its merger with the National Landlords Association to form the NRLA. She also spent three years as a Non-Executive Director for the trading arm of Nomad, a Sheffield charity providing housing for young people, and was Training Director for Property Training Solutions, a subsidiary of Allied Surveyors created to deliver specialist training for property surveyors and professionals.

Carrie brings together deep knowledge of the housing, lettings, property investment and social housing sectors, alongside practical experience and a long-standing commitment to improving standards across housing and lettings.

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.