1 day


Live virtual



Suitable for:       All What does this mean?

This is a highly interactive one-day course for all staff, who would like to improve their knowledge and raise their confidence. Through the day you will get a general overview of the current health and safety legislation, landlords specific legislation, and what the landlord’s obligations are to comply with around gas, water, electric, asbestos and fire.

What will delegates learn?

Delegates will get to find out why they have to do certain things, in a certain way, at a certain time, and why some records of what they’ve done need to be kept.

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    What the course will cover:

    General health and safety:

    • Health and Safety Legislation – H&S Act / H&S Management / COSHH / Riddor
    • Who are the HSE?
    • Landlords Safety Legislation – Section 11 Landlord and Tenant Act / Decent Homes / Homes Act
    • What is HHSRS – brief overview
    • Risk assessments.


    • What is asbestos?
    • Types of asbestos
    • When did we stop using it?
    • Why is it dangerous?
    • What diseases it causes?
    • Asbestos legislation
    • Landlords responsibility for asbestos – details of what’s in the risk assessment
    • Exercise: Where would you find asbestos in a pre 2000 property?
    • Common uses of asbestos
    • What you should be looking for.


    • Electricity facts
    • UK cable colours
    • Electrical legislation
    • Landlords responsibility for electrical safety
    • Electrical installation condition report
    • PAT testing
    • Emergency lighting
    • Electrical intake cupboards
    • Exercise: Electrical hazards
    • The effects of an electric shock
    • Electrical burns
    • Electrical hazards in the home / outside the home
    • Electrical safety devices – RCD / fuses / earthing
    • Electrical safety.


    • Regulation of the water industry
    • Legislation for water
    • Landlords specific legislation for water safety
    • What is Legionnaires Disease?
    • Landlords responsibility for legionella
    • Risk assessment
    • Best practice control measures
    • Scalds and burns
    • Water temperature safety devices
    • Landlords responsibility for drainage and waste water.


    • Gas industry introduction
    • Gas legislation
    • Riddor
    • Who gas engineers need to be registered with
    • Gas safety registration card
    • Landlords responsibility for gas safety
    • Gas safety check
    • Service Inspections
    • Who is responsible if ???? – managing agent / shared ownership / subletting
    • What you can do to improve access for gas safety checks
    • Record keeping
    • What if defects are found
    • What is carbon monoxide
    • How to spot the risks
    • Symptoms of CO poisoning
    • Case studies
    • Exercise: Gas quiz
    • Gas emergencies.


    • How a fire starts – the fire triangle
    • Effects of smoke
    • Fire legislation
    • Other fire legislation
    • Fire protection in general needs housing
    • Fire protection in supported housing
    • Fire risk assessment
    • New fire legislation – Fire Safety Act 2021
    • Fire safety code of practice following Grenfell
    • Premises information boxes
    • PEEPs
    • Person centered fire risk assessments
    • Exercise – carry out a PCFRA on Charlie
    • Common fire hazards in internal social housing – communal areas
    • Best practice – sterile environments
    • Common fire hazards outside the building
    • Exercise: How many fire safety devices are there?
    • Fire doors
    • Dry / wet risers
    • Emergency lighting
    • Automatic opening ventilation
    • Signs and notices
    • Smoke alarms
    • What to do in the event of a fire.

    Why should delegates attend?

    The rules are always changing!!! They bring in new stuff, they change bits to stuff we already know, and we can’t always keep up. Sometimes we don’t always know about these changes until they are already here.

    Who should attend

    All staff new to housing, or existing staff that need a refresher.

  • Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

  • Price and booking


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    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Ticket Type Price Spaces
    Members of any HQN network - 1 delegate £250.00
    Members of any HQN network - 2 delegates £225.00
    Members of any HQN network - 3+ delegates £200.00
    Non-members - 1 delegate £275.00
    Non-members - 2 delegates £250.00
    Non-members - 3+ delegates £225.00

    By continuing with this booking you are agreeing to our booking terms and conditions

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates and prices

18 August 2022
9:30am - 4:00pm
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13 October 2022
9:30am - 4:00pm
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13 December 2022
9:30am - 4:00pm
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We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.