duration

Location
Virtual

HQN is inviting members to a free 90-minute session for an open and honest discussion about damp and mould issues and the practical steps we can take to put things right.

HQN chief executive Alistair McIntosh will chair the session and share his own thoughts on what landlords should focus on in response to the challenges.

  • Read more

    The inquest into the tragic death of Awaab Ishak has put damp and mould issues firmly in the national spotlight and further damaged the social housing sector’s reputation.

    Secretary of State Michael Gove is already ‘naming and shaming’ landlords singled out by the Housing Ombudsman for the poor state of their properties and has threatened to withdraw grant funding for new homes.

    The Regulator of Social Housing has written to registered providers seeking assurance and evidence that they have a ‘strong grip’ of damp and mould issues.

    There is an urgent need for every landlord to identify and rectify damp and mould in their properties. But this is easier said than done and requires a joined-up approach across the business – from the board room to the contact centre – this is not just a repairs and maintenance issue.

    Key topics for discussion will include:

    • Getting to grips with damp and mould – what are the root causes and how do we deal with them?
    • How have you responded? What are different departments doing? How are you communicating with tenants?
    • What are the challenges you are facing?
    • What are the short and long-term solutions? Would anyone like to share best practice?
    • How can HQN help/support?
  • Our speakers

    Alistair McIntosh – Founder and chief executive

    One of the social housing sector’s most respected and best known personalities.

    As founder and chief executive of HQN, he is regarded as one of the foremost advisers on governance and regulation, specialising in VfM and stress testing. His hands on approach sees Alistair leading on all HQN’s in-depth assessment mock exercises and support work, designing and running the popular Iron Grip sessions and chairing/speaking at conferences and events. Career highlights include: Setting up and running the National Federation of ALMOs, leading the popular consultation on the regulatory standards for housing and developing an approach to VfM that won praise from the housing minister. A regular contributor to the housing press, Alistair’s columns are known for their humorous, pointed and painfully accurate assessment of the state of social housing. Since its inception, HQN has built up a membership of more than 1,000 housing associations, local authorities and ALMOs across its networks.

     

     

    Lydia Dlaboha – Deputy CEO

    Lydia joined HQN in 2007 and is currently the Deputy CEO. Her background is in housing management – both general needs and supported. She has worked extensively as a consultant on a wide variety of performance improvement projects. In her current role, Lydia has responsibility for overseeing all of HQN’s work and for quality assurance in particular. She spends the majority of her time talking to HQN members to make sure that our service meets their needs, and on consultancy-related work.

     

    Damian Roche – Operations director

    Damian is HQN’s Operations Director, supporting our networks and consultancy services. He is an experienced senior leader with a proven track record of developing and delivering excellent operational and customer services, and consultancy and advisory support, within the social housing sector that is tailored to the needs of diverse communities. He has over 30 years’ experience in planning, developing, and delivering stretching strategic objectives, to continually improve customer service and deliver excellence. With excellent communication, leadership and interpersonal skills, he has experience across multi-sited organisations with complex structures. In his most recent operational position, he was responsible for the delivery of services to 4,700 households, including customer engagement, repairs and maintenance, tenancy management and sustainability: and income management.

  • Price and booking

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    Non-member:


    from £60

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    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates