duration

Duration
Half-day

duration

Location
Live virtual

duration

Availability
Good

Suitable for:       All What does this mean?

Get £25 off per delegate by entering #25off when booking on this course date. This offer is in addition to any network membership discount.

We all make mistakes. For social housing landlords, the important thing is to minimise those mistakes, put things right and learn lessons for the future. Putting things right may involve paying compensation or applying some other remedy.

This course looks at the remedies available to social landlords and how to choose the right one. If compensation is appropriate, what factors should be taken into account and amount would be considered reasonable by the Ombudsman?

Our expert trainers will draw on their wide experience, including over 25 years working at the Housing Ombudsman Service, and use real-life examples to put best practice tips into context. They will also look at how landlords can ‘think outside the box’ to come up with effective remedies that are acceptable to residents and avoid complaints escalating to the Ombudsman.

This course is intended for social housing staff and will make them more confident when awarding compensation or identifying other remedies.  It will also help them understand what actions they are expected to take to ‘put things right’ as required by the Housing Ombudsman’s Complaint Handling Code.

  • Read more

    What will delegates learn?

    Delegates will gain an understanding of:

    • The range of remedies open to landlords and how to choose between them
    • When compensation is appropriate and how to assess an appropriate amount
    • How the Ombudsman view remedies and how it calculates the amounts of compensation it orders landlords to pay
    • The range of unusual but effective remedies that landlords have used in practice.

    Who should attend?

    The course is aimed at staff and managers – working in policy or operations – who may handle complaints, implement remedies or award compensation.

  • Our trainer

    Dave Simmons currently works as a Dispute Resolution Improvement Manager for a large housing association.

    He is an experienced trainer in complaints handling in the housing sector covering a wide range of subject areas. He was formerly Sector Development Lead at the Housing Ombudsman Service where he was responsible for the writing and delivery of training workshops, webinars and forums to difference audiences including residents, landlords and Boards. Dave also led on the project to produce the Ombudsman’s first ‘Complaint Handling Code’ which sets out best practice complaint handling for the sector.

    Outside of his full-time roles, Dave’s training experience extends to his work as an associate for Tpas (tenant engagement experts). He is also an experienced accredited mediator and has mediated on a wide range of disputes including family, community and workplace. As well as his private mediation work, he volunteers for a community mediation charity in Croydon where he is a Board Trustee.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



03 December 2026
9:30am - 12:30pm
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We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

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We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.

 

Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
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Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
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