duration

Location
Virtual


We are pleased to announce HQN’s next complaints hub drop-in session. Our drop-in sessions are a fantastic opportunity for members to discuss their complaint issues and queries. Our complaints handling experts, John Goodwin and Dave Simmons will be available for 90 minutes to help with your problems, queries and questions. 

Please send your questions in advance to us at [email protected]

  • Our speakers

    Dave Simmons currently works as a Dispute Resolution Improvement Manager for a large housing association.

    He is an experienced trainer in complaints handling in the housing sector covering a wide range of subject areas. He was formerly Sector Development Lead at the Housing Ombudsman Service where he was responsible for the writing and delivery of training workshops, webinars and forums to difference audiences including residents, landlords and Boards. Dave also led on the project to produce the Ombudsman’s first ‘Complaint Handling Code’ which sets out best practice complaint handling for the sector.

    Outside of his full-time roles, Dave’s training experience extends to his work as an associate for Tpas (tenant engagement experts). He is also an experienced accredited mediator and has mediated on a wide range of disputes including family, community and workplace. As well as his private mediation work, he volunteers for a community mediation charity in Croydon where he is a Board Trustee.

    John Goodwin is a housing trainer and consultant, with extensive experience in the social housing sector, particularly in complaint-handling, resident involvement and governance.

    John was Compliance and Systemic Lead at the Housing Ombudsman Service until 2022, responsible for addressing systemic failings by landlords. He was involved in drafting the Ombudsman’s first ‘Complaint Handling Code’ and for delivering training to landlords, residents and others to improve complaint-handling and learning from complaints across the sector.

    Prior to joining the Ombudsman, John spent ten years with the Audit Commission’s Housing Inspectorate – inspecting a range of housing organisations and services.

    John previously worked for Shelter in several roles, including Head of Legal Services and Editor of ROOF magazine. He began his housing career in homelessness, housing advice and resettlement with a London borough.

    John has written and edited a number of publications including: ‘Built to Last’ (a history of British housing policy).

    John is also an accredited mediator and a trustee and past chair of a social care charity.

  • Price and booking

    Member:


    from *

    Non-member:


    from 60

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Bookings are closed for this event.


    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

Dates



09 September 2024
9:30am - 11:00am
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19 November 2024
2:00pm - 3:30pm
Book now