Whether it’s government policy around consumer regulation or the pictures on our news night after night, the message is clear – the relationship between landlords and tenants needs to be better.

In some areas, tenants have lost trust in their landlord to deliver vital services. Boards and leadership teams are unanimous in their view that the people who live in social housing must get more of a say in how services are delivered.

Co-design and co-creation will be an important feature in helping tenants shape how landlords operate, whilst better use of data will mean landlords can be more targeted when deciding when and how they communicate.

  • Our speakers
    • Kwajo Tweneboa, Tenant and Social Housing Campaigner
    • Kate Lindley, Service Lead, Digital and Data, Socitm Advisory
    • Caroline Lamprey, Communications and Involvement Manager, Golden Lane Housing
    • Rae Watson, Marketing and Communications Manager
  • Cancellations and substitutions

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

Dates and prices