Housing has once again found itself in the media spotlight – and for good reason! The ITV investigation into the state of some social housing stock has brought shame on parts of the sector.

It has been a wake-up call that needs to bring about long-term change.

But has our response to the findings in the ITV series been good enough? Has the response of the sector as a whole reflected the values we live by?

How the sector deals with the issues raised by the latest series from ITV will need to start at the very top. But comms teams will have a big role to play.

During last year’s CommsFest, delegates heard about our roles as the “guardians of purpose”. This feels more important than ever now.

  • Our speakers
    • Sally Chalmers, Honorary Senior Lecturer, Queen Margaret University
    • Amanda Coleman, Director, Amanda Coleman Communications Ltd.


    Amanda Coleman is a crisis communication specialist and the director and founder of crisis communication consultancy Amanda Coleman Communication Ltd. Based in the UK, she has more than 20 years experience in emergency services communication and leading at a time of crisis.

    She is the author of Crisis Communication Strategies published in May 2020 by Kogan Page. In 2017, Amanda led the law enforcement communication response to the Manchester Arena terrorist attack. Now, Amanda provides consultancy support to public and private sector organisations facing challenging times, as well as training individuals and teams to more effectively communicate in a crisis.

    Amanda began her working life as a journalist. She is a Chartered PR practitioner as well as a Fellow of both the Chartered Institute of Public Relations and the Public Relations and Communication Association. She is an advisor for the Resilience Advisors Network, a senior associate of the Centre for Crisis and Risk Communication and the Chair of the UK’s Emergency Planning Society Communication Professional Working Group.

  • Cancellations and substitutions

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    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates and prices