duration

Duration
Half-day

duration

Location
Live virtual

duration

Availability
Good


Suitable for:       R What does this mean?


The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, experiences mental health problems.

Some of these people will be your customers. How do you balance maximising income, with supporting vulnerable people? Collecting with Care will help you to strike that balance.

The workshop will also consider the impact of the Covid-19 crisis on rent collection and working with vulnerable people.

  • Read more

    Programme

    What’s happening out there?

    • The scale and impact of mental health problems – on money, debt and housing income
    • An update on the latest research and policy developments.

    Policy into practice

    • An overview of the legislative framework and how this informs arrears management
    • Applying expert guidance in practice, including recommendations from the Royal College of Psychiatrists and the Money and Mental Health Policy Institute.

    Best practice and solutions

    • Case studies and practical examples of housing providers’ positive practice
    • Opportunities to share knowledge and tips amongst delegates
    • Practical tips and take-aways.

    Additional information

    • Presentation materials and positive practice examples will be shared
    • A free, one-hour online follow-up session will be offered.
  • Our trainer

    Tony Newman is an independent project manager, consultant and trainer. He has over 40 years’ experience across a range of industries, in the private and public sectors, including extensive experience in social housing.

    Tony’s work centres on helping clients to maximise income and improve services to customers, especially supporting the financial wellbeing and independence of vulnerable people.

    Tony studied psychology and philosophy at the University of Stirling and maintains an interest in communication and behavioural science, which he incorporates into his work.

    Tony designed Housing Quality Network’s income management and financial inclusion toolkits and leads on HQN’s unique accreditation service for income management. He has conducted many improvement projects and inspections and has a track record of supporting clients to improve performance in challenging environments.

    Tony is a member of numerous professional and representative organisations. These include the Chartered Institute of Housing, Chartered Institute of Credit Management, the British Institute of Learning Disabilities, the Project Management Institute, the Housing Studies Association and the Financial Health Exchange.

    Since 2011, Tony has been a visiting lecturer and tutor at the University of Salford and is an associate of the University’s Sustainable Housing and Urban Studies Unit.

  • Testimonials
    • “Was really impressed with the amount of resources that were shared with us.”

      Richmond HP
    • “I always find Tony’s courses brilliant, very informative, easy to follow and always up to date knowledge.”

      Homes Plus (Formally Severnside Housing)
    • “I found all aspects of the training most useful! Training courses like this help me improve my knowledge and Tony presented this in a clear way.”

      Shropshire Towns
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates and prices



24 February 2023
10:00am - 1:00pm
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05 January 2023
10:00am - 1:00pm
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We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

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