How to work with your residents to design and refigure services.

How many organisations can genuinely say they sit down, listen and co-create their services with residents? How many really see the world from their residents’ point of view?

A service that is designed, delivered and maintained without involving customers is built on sand, but all too often we take a one-size-fits-all approach that can’t possibly take into account the needs of every resident.

In the White Paper era, co-designing services has never been more important across all channels. And in a digital world where we are encouraging more and more people to interact online and ‘self-serve’, how can we be sure that we are getting it right?

  • Read more

    At this one-day masterclass, led by award-winning service design company Hellon, we will combine expert guidance with practical advice and interactive tasks.

    It will put you ahead of the game. You don’t need to wait for more guidance from MHCLG and the Regulator of Social Housing. Work with your residents now.

    Key themes for the day include:

    • Co-designing services – the Hellon approach
    • How to empower change and embed a customer-centric culture across your organisation
    • How co-design can work for social housing providers
    • Using co-design to create excellent digital services.
  • Our speakers

    Andy Pattichis, Lead Service Designer, Hellon


    About Hellon

    Hellon was established in 2009 and has been expanding rapidly, challenging traditional business development by utilising a customer-centric approach and design methods. It has offices in Helsinki and London and has worked with companies in more than 20 countries.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates and prices