The Social Housing White Paper introduced a range of new tenant satisfaction measures which government consulted on earlier this year. Later this Summer government intends to publish the consultation responses and the new Tenant Satisfaction Measures Standard and requirements. This best practice forum will be a timely opportunity to look at the new proposals and discuss what they mean in practice.

Ahead of the consultation outcome, the proposed satisfaction measures related to “keeping properties in good repair” were:

  • Homes that do not meet the Decent Homes Standard
  • Repairs completed within target timescale
  • Satisfaction with repairs
  • Satisfaction with time taken to complete most recent repair.

It is unlikely that these measures will change significantly, but by September we will have the outcome of the consultation, the final measures and the actual requirements. This will give us a great opportunity to discuss them in detail, understand what information we will need to collect and be clear about the implications of poor performance.

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    As always, the session will be facilitated by Debbie Larner, and take place via zoom.

    This best practice group will be a fantastic opportunity for anyone who is new to the network, or has not attended a best practice group before.

    Why come to the best practice group?

    • Great to find out what others are doing
    • Good honest and open discussions
    • Sharing best practice and ideas with others in similar roles
    • Acts as a sense-check about what people are doing or thinking of doing.

    We look forward to seeing you there!

  • Our Facilitator

    Debbie is the lead associate for HQN’s Health and Safety and Asset Management networks. She has been working in social housing for over 30 years – most of which was spent at CIH as Head of Practice. Debbie has led the sector’s work on professional standards and has also been focusing on building/fire safety since the Grenfell Tower disaster. She was a key member of the Industry Steering Group focusing on the role and the competency of the Building Safety Manager. For HQN, Debbie has been focusing on building safety and disrepair as part of her lead associate role – hosting workshops on a range of topical issues, including health and safety compliance.

  • Price and booking


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    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Ticket Type Price Spaces
    FREE to members of the Asset Management Network £0.00
    Non-members £60.00

    By continuing with this booking you are agreeing to our booking terms and conditions

  • Cancellations and substitutions

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

Dates and prices

12 September 2022
10:00am - 12:00pm
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