We have helped over 200 organisations to increase performance and improve customer satisfaction. Many have gone on to achieve outstanding results winning quality awards and are delivering services of which they can be justifiably proud.

HQN is on hand to help you to improve performance. This includes:

  • Board and governance support – appraisals and mentoring
  • Complaints management support
  • Customer service and contact centre reviews
  • Equality and diversity support
  • Homelessness reviews
  • Income management service review
  • Leasehold services support
  • Organisational reviews and restructuring support
  • Performance management and improvement
  • Policy and procedure reviews – to make sure your policies and procedures are in line with legal, regulatory and your organisation’s requirements
  • Private rented sector advice and support
  • Process reviews
  • Service MOTs and quality assurance
  • Service reviews to provide external challenge as well as an opportunity to learn from ‘best in class’ practice
  • Strategic housing reviews
  • Supported and sheltered housing reviews
  • Welfare reform support.