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It’s a busy time for the social housing sector. There are challenges around every corner and organisations need our help. To keep up with demand, HQN is currently looking for associates to work with our specialist networks in the following…
A member is reviewing their suite of performance reports on complaints handling and would like to see examples of what others are using to report to – for example – managers, boards, committees, scrutiny groups. If you are happy to…
We are trying to establish the key seasonal issues landlords experience throughout the year that result in a rise in complaints so that we can develop a seasonal landlord calendar for our Complaints Hub. Some examples could include boiler issues…
The ONS have released the September CPI which forms the basis of annual rent increases for 2024/25. Today’s inflation figure is higher than predicted at 6.7%. Last year when the September 2022 CPI was 10.1% the following year’s rent increase…
Hey! I am Lily, and I am your new Network Business Manager. Please see my details below: Email: [email protected] Phone: 07523 920010 Don’t hesitate to contact me for anything I can help you with.
Hi! I’m Monica and I am your new Network Business Manager. Just wanted to come on here and share my info: Email- [email protected] Number – 0752 3919 622 Please feel free to reach out for…
With the Tenant Satisfaction Measures now underway, we’re keen to check the progress members are making with their surveys and analysis. So, if you could spare 5 minutes to answer some simple questions, please click here. Thank you for your time.
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The Health & Safety Executive (HSE) has produced a podcast, discussing how businesses can create an inclusive approach to workplace health. It outlines seven principles to support disabled workers and those with long-term health conditions to thrive in the workplace….
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The Health & Safety Executive (HSE) has produced a Safety Climate Tool (SCT), which is proactively used by over 200 organisations in both the UK and overseas to measure and improve their safety culture. The SCT has been designed by…
The government has announced that millions of UK households will receive £301 directly from the Department for Work and Pensions (DWP) between 25 April and 17 May. Read the government update here.
This week the government unveiled its new Anti-Social Behaviour Action Plan with the promise of “swift and visible justice, increased fines and enhanced drug testing” for perpetrators. The plan features a range of new measures for social landlords, including: The updating…
Here you will find the economic and consumer standards that registered providers of social housing must comply with.
