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By Nigel Deacon, National Account Director at MetroStor Whenever I get the opportunity, I ask residents what their biggest frustrations are with the places where they live, and a large proportion will always say that they would like their bin…
Following the appalling death of Awaab Ishak, the Housing Ombudsman has written an open letter and call to change to all social landlords urging a renewed focus on handling and responding to complaints about damp and mould. It has re-issued…
Estates Services Hub – Best Practice Group, briefing paper – 22 November 2022 The latest meeting of the Estates Services Hub Best Practice Group was held this week, with a wide-ranging discussion covering some of the sector’s biggest challenges. The…
The Housing Management Network’s latest event on tackling anti-social behaviour (ASB) is set against a backdrop of landlords facing rising caseloads that are increasing in complexity. Victims say complaints aren’t taken seriously and tenants don’t know their rights on community…
“Data, data, data.” That is what the Regulator of Social Housing says should be the focus for landlords as we prepare for the new regulatory regime. The Housing Ombudsman has said poor recordkeeping is the source of many of the…
Tim Cowland, Client Services Director (Housing), Socitm Advisory Mergers are back on the agenda in housing. We’ve seen a number of high-profile announcements in recent times – and sector analysts report that they’re only likely to become more frequent as…
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The Community Trigger – a short briefing Introduction The Community Trigger, also known as the anti-social behaviour (ASB) case review, is one of the government’s flagship policies on ASB, yet research shows the majority of people have never heard of…
County Lines & Cuckooing: What Housing Providers need to know July 2022 Jo Sylvester About the Author: Jo Sylvester is a Community Resolution Officer and the Safeguarding Operational Lead for Ongo Homes. Jo created the Cuckooing Project in April 2019…
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At our recent I&T Hub event we explored the challenges of using data and implementing technology to create smarter, safer homes. A key theme for the day was the need for accurate record keeping and data management to make sure…
This week we held our latest Innovation and Technology Hub best practice group. There were some key themes for our conversation which we’ve outlined below. These are really useful and engaging discussions and are free to all of our members….
