TSM survey

With the Tenant Satisfaction Measures now underway, we’re keen to check the progress members are making with their surveys and analysis. So, if you could spare 5 minutes to answer some simple questions, please click here. Thank you for your time.

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HQN complaints survey

We know that complaints to the Ombudsman Service are increasing. We also suspect that they will continue to increase following the government’s recent social media campaign to raise awareness of how to complain to and about your landlord. Having a…

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Rent Standard 2023

The Regulator of Social Housing today published the 2023 Rent Standard, which sets out the approach all registered providers must take to implement rent increases in 2023/24. The 2023 Rent Standard confirms the following: A 7% ceiling on the annual…

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ONS launches cost-of-living insights tool

The Office for National Statistics has today launched a cost-of-living insights tool to help people navigate the wealth of official information published on this important topic. The tool includes data on everything from housing to energy. It’s well worth a…

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HQN Riskmas calendar

HQN is getting seasonal with our special interactive advent calendar. As always, we have focused on a practical theme – social housing sector risks. Open a new door every day to gain valuable insights, a host of special HQN offers…

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