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Suzy Histon | Friday, 29 Aug 2025 – 11:32

Latest member question: garden issue and overgrown trees

A member would be keen to hear from anyone who has successfully taken action against a leaseholder with a garden that has not been maintained. How did you approach this and what was the outcome? … Read more

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Suzy Histon | Thursday, 07 Aug 2025 – 17:07

Latest member question: affordable rent valuations

Guidance on obtaining new market rent valuations for setting affordable rent on re-let is vague, stating ‘reasonable time’ since the previous valuation. How long do you view/use as a reasonable time before for a market … Read more

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Suzy Histon | Tuesday, 05 Aug 2025 – 12:09

Latest member question: targets for TSM performance

A London local authority member would like to know if other organisations are setting targets for their TSM performance and what approaches are being used. The member writes: “To ensure our targets are realistic and … Read more

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emily townsend | Tuesday, 29 Jul 2025 – 8:45

Latest member question: responsive repairs

Hi all, We are currently doing a review of our Responsive Repairs Service. We’re looking to have a chat with other HA’s to understand your challenges /successes and to explore different ways of doing things. … Read more

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Raoul de Sousa | Wednesday, 16 Jul 2025 – 15:48

Latest member question: temporary accommodation/ lettings

We have large families requiring 4, 5, 6 bedrooms. Our Temporary Accommodation units aren’t big enough. We’d like to know what are others doing to discharge their duties when they do not have suitable large … Read more

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Suzy Histon | Thursday, 10 Jul 2025 – 9:48

Latest member question: defibrillators

A member would be interested to know whether you include the cost of maintaining defibrillators within communal areas in leasehold service charges. If you’d like to post a member question of your own, please see … Read more

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Suzy Histon | Friday, 04 Jul 2025 – 14:05

Latest member question: income officer roles

A member is reviewing their interview process and would be keen to know whether you require candidates to complete a test or presentation.   If you’d like to post a member question of your own, … Read more

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Suzy Histon | Friday, 04 Jul 2025 – 14:04

Latest member question: rent tolerances

A member would be keen to hear from anyone who has changed a rent tolerance and then reversed this. They would like to understand the approach taken to ensure future rents for existing customers aren’t … Read more

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Suzy Histon | Wednesday, 25 Jun 2025 – 16:29

Latest member question: Direct Debit providers

A member is reviewing their current Direct Debit provider and would be interested to learn: Which provider do you use for this service Are you reviewing this and if so, what do you take into … Read more

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Suzy Histon | Tuesday, 17 Jun 2025 – 16:50

Latest member question: residents with equipment for their health

A member would be interested to hear from anyone who has had an experience with managing nuisance complaints regarding residents using a medicinal cannabis vaporiser in their flat. The neighbours are reporting that the smell … Read more

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