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Suzy Histon | Tuesday, 02 Dec 2025 – 14:24

Latest member question: annual resident survey

A member is reviewing the questions they include in their annual tenant survey and they’d be interested to see what you ask. If you’d like to post a member question of your own, please see … Read more

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francisbolton | Friday, 21 Nov 2025 – 15:09

Latest member question: adaptation feedback

I’d like to find out please other landlords’ experience of getting feedback from tenants who have been through the landlord’s process for installing an adaptation (walk in shower, handrails, etc). This seems unlikely to be … Read more

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Suzy Histon | Wednesday, 19 Nov 2025 – 15:10

Latest member question: software for service charges

A member would be keen to know what off the shelf Service Charge IT software other LA’s use? If you’d like to post a member question of your own, please see our video guide here; … Read more

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Suzy Histon | Monday, 17 Nov 2025 – 10:34

Latest member question: safeguarding referrals

A member would be grateful if you could share the number of safeguarding referrals submitted for general needs, Extra Care and Sheltered Housing in Q1 & Q2 this year. If you’d like to post a … Read more

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Suzy Histon | Monday, 03 Nov 2025 – 16:06

Latest member question: risk assessments

We are currently reviewing our risk assessments for visiting officers. Does anyone have a list of PPE that you provide for housing officers? If you’d like to post a member question of your own, please see … Read more

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Suzy Histon | Thursday, 30 Oct 2025 – 9:31

Latest member question: Asset management strategies and AI




A member is keen to hear about how organisations are using AI to help them with their asset management strategies, specifically in predictive maintenance requirements. Any examples welcome. If you’d like to post a member … Read more

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Suzy Histon | Tuesday, 30 Sep 2025 – 13:16

Latest member question: H&S KPIs

Do any members have H&S KPI data for benchmarking (eg, number of Near Misses reported / month / 100 FTE employees?) If you’d like to post a member question of your own, please see our … Read more

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Suzy Histon | Tuesday, 30 Sep 2025 – 13:15

Latest member question: management fees

A member from a local authority wondered if anyone had a tool in place to calculate the breakdown of recoverable charges that fall under the management fee for leaseholders. If you have a document in … Read more

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Suzy Histon | Tuesday, 09 Sep 2025 – 13:10

Latest member question: empty homes and recharges

A scrutiny committee for one of our members is reviewing empty homes and recharges. They would be keen to see any successful strategies/ initiatives/incentives/education you have in place to assist residents in ensuring void properties … Read more

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Suzy Histon | Wednesday, 03 Sep 2025 – 9:18

Latest member question: website review

A member is carrying out an audit of their website and wondered if anyone has a checklist of what to include. If you have such a document in place, we would grateful if you could … Read more

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