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Suzy Histon | Monday, 15 Aug 2022 – 11:16

Latest member question: feedback surveys

A member is reviewing the survey they use to gain feedback from customers about the quality of the work or upkeep of the estates and neighbourhoods, if anyone has anything they can share? Can you … Read more

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Suzy Histon | Thursday, 11 Aug 2022 – 11:55

Latest member question: planned maintenance

We’re reviewing our planned maintenance policy, and wondered if other providers publish their improvement programmes to residents and if they do, how far into the future they go with them? Can you help? Let us … Read more

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Suzy Histon | Thursday, 11 Aug 2022 – 11:37

Latest member question: Health and Safety software

A member is looking to modernise their safety management software to include accident reporting and document availability. They’d ideally like to buy something off the shelf rather than bespoke. Alcumus had been recommended. What do … Read more

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Suzy Histon | Wednesday, 10 Aug 2022 – 10:17

Latest member question: Right to Buy applications

How do you facilitate the Right to Buy for Muslim applicants – particularly as Muslims can face difficulties securing ‘conventional’ mortgage facilities as Islamic HPPs (which avoid paying interest as it is forbidden for Muslims) … Read more

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Suzy Histon | Wednesday, 10 Aug 2022 – 9:03

Latest member question: uniform during the heatwave

A member would be interested to know how you have approached requests from DLO operatives to wear shorts in the recent hot weather. Have you put in place any safe systems of work or risk … Read more

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Suzy Histon | Friday, 05 Aug 2022 – 8:50

Latest member question: valuations

A member would be interested to know if you obtain a valuation on re-let for intermediate properties? Can you help? Let us know below.

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Suzy Histon | Thursday, 04 Aug 2022 – 15:28

Latest member question: software for local authorities

A member has been using Agresso but is looking to procure some new software for rent and leasehold elements of the business, and ideally something everyone at the local authority can use, including adult social … Read more

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Suzy Histon | Wednesday, 03 Aug 2022 – 11:38

Latest member question: targets for income teams

A member would be interested to hear if and how you have changed your rent collection targets in the face of the cost-of-living crisis? For example, have you made these more qualitative than quantitative? Can … Read more

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Suzy Histon | Wednesday, 03 Aug 2022 – 11:31

Latest member question: automating rent processes for different tenure types

A member would be interested to hear from other providers how their approach to rent collection differs depending on the tenure type. They currently manage assured, assured shorthold and market rent properties. They would also … Read more

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Suzy Histon | Wednesday, 03 Aug 2022 – 11:14

Latest member question: communal energy supplies

A member would be interested to hear from other providers with properties that have a communal gas and electric supply. How have you approached conversations regarding the £400 rebate from the government and how as … Read more

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