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Suzy Histon | Wednesday, 03 Aug 2022 – 10:24

Latest member question: disaster recovery and rent collection

A member would be interested to hear what plans others have in place to handle rent accounts in the event of a cyber-attack? For example, how to manage rent accounts without being able to access … Read more

Suzy Histon | Wednesday, 27 Jul 2022 – 12:16

Latest member question: management structures

An HQN member is keen to find out about different management structures for organisations with between 5,000 and 12,000 properties. They are looking at sharing their senior management arrangements with another council and would like … Read more

Suzy Histon | Monday, 18 Jul 2022 – 13:27

Latest member question: repairs policies

A member would be interested to see any examples of your repairs policies if you have a document you’d like to share, or any observations or comments you’d like to make? 0 Likes This post … Read more

Suzy Histon | Tuesday, 05 Jul 2022 – 9:03

Latest member question: communal area standards

A member is reviewing their standards and would be interested to hear from anyone who has one for communal areas (internal areas, external areas or both) that they share with their tenants/customers/residents? Do you have … Read more

Suzy Histon | Wednesday, 29 Jun 2022 – 13:18

Latest member question: barbeques

Our policy regarding barbeques in communal areas including gardens has always been a blanket no due to the fire risk, complaints from other residents, etc. However, we are reviewing this decision currently and wondered if … Read more

Ian Parker | Tuesday, 28 Jun 2022 – 8:43

Latest member question: What impact will a high RPI have on the shared ownership market?

On 22 June 2022 the office of national statistics announced that May’s 12-months CPI was 9.1% and the RPI was 11.7%. the sectors rent formula for general needs and sheltered housing is based on September’s … Read more

Suzy Histon | Tuesday, 28 Jun 2022 – 8:39

Latest member question: feedback on IT software for income teams

A member would be interested to hear if anyone has carried out a survey about their income collection IT system to gather feedback from colleagues in their income teams?

Suzy Histon | Monday, 27 Jun 2022 – 12:03

Latest member question: licenses and service charges

A member would be interested to hear from others who manage licensee’s, issue licenses for supported housing/hostels and if they charge a fixed or variable service charge?

Suzy Histon | Wednesday, 22 Jun 2022 – 17:28

Latest member question: lettable standards

A member is looking to review and refresh their lettable standard and would like to hear from others about their standard and any best practice. Can you help?

Suzy Histon | Wednesday, 22 Jun 2022 – 16:58

Latest member question: void performance

A member is keen to compare void performance and would be grateful if you could complete this short survey.