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Suzy Histon | Thursday, 15 Aug 2024 – 13:20

Latest member question: noise complaints

We’d love to hear your approaches for managing noise complaints and how these have been successful. Other than the Housing Ombudsman’s spotlight report and the free noise app, is there anything else you have found … Read more

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Suzy Histon | Thursday, 15 Aug 2024 – 13:16

Latest member question: compliance reports for legionella and the big six

A member would be keen to see your best practice examples of compliance reports for the big six. If you have a document you’d like to share, please forward to [email protected] and we will ensure … Read more

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Suzy Histon | Thursday, 08 Aug 2024 – 16:13

Latest member question: Tenant Satisfaction Measures

We would be interested to hear from others who have insourced this work. We’d love to hear about your findings and the impact this has had on your costs. If you’d like to post a … Read more

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Suzy Histon | Thursday, 08 Aug 2024 – 8:34

Latest member question: KPIs for income teams

A provider with under 300 properties would be interested to hear what formulas you use for the various income management KPIs you measure. If you can help, let us know below. If you’d like to … Read more

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Suzy Histon | Thursday, 08 Aug 2024 – 8:30

Latest member question: self-assessment against the code

When reviewing your complaints, has this thrown up anything in particular? Have you needed to make any changes? We’d love to hear from you. If you’d like to post a member question of your own, … Read more

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Suzy Histon | Thursday, 01 Aug 2024 – 14:22

Latest member question: Tenant Satisfaction Measures on complaints

We’d love to hear your suggestions for turning this around and how you are approaching this. If you’d like to post a member question of your own, please see our video guide here; https://www.youtube.com/watch?v=Kpk2P6HHb_0

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Suzy Histon | Thursday, 25 Jul 2024 – 13:21

Latest member question: starter and fixed term tenancies

A member is reviewing their policy for managing arrears on starter and fixed term tenancies. They would also be interested to know if you use Section 21 in these cases. If you have a document … Read more

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Suzy Histon | Thursday, 25 Jul 2024 – 13:11

Latest member question: tenancy sustainability

A member is seeing a higher number of applicants fail their pre-tenancy assessment as the household income is less than minimum Universal Credit. They want to think outside the box to see if there’s anything … Read more

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Suzy Histon | Friday, 19 Jul 2024 – 11:30

Latest member question: taking photos

A member would be interested to know whether you have any good practice on capturing photos of tenants without breaching GDPR, but to help with tenancy fraud and staff safety on knowing who the tenants … Read more

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sharon.fotheringham | Thursday, 18 Jul 2024 – 12:45

Latest member question: reserve funds

I would like to ask if any Local Authorities operate reserve funds for payment of major works?  If so, how is it managed and how is it collected? We have a regen project that is … Read more

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