Duration
1 day

Location
Live virtual

Availability
Good

Suitable for: All What does this mean?

Are your staff able to operate within clear, professional boundaries? Do they understand the risks of ‘crossing’ those boundaries? Are they able to find the right balance between ‘compassion’ and maintaining a professional distance?

If these questions have started you thinking, then this course is for you and your staff.

If your organisation is to deliver a high quality, professional service, clear boundaries are essential. Professional boundaries outline an effective and appropriate interaction between housing professionals and their customers. The ‘boundaries’ exist to protect both parties. Staff must understand the nature and limits of their roles and be able to recognise ‘grey areas’, where they may be at ‘risk’ of crossing the line.

Using helpful and relevant scenarios and best practice examples this course will enable staff to define the ‘limits’ of their roles and understand the need for, and benefits of, clear, professional boundaries.

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Course content
- Codes of conduct and why we need them
- The legal and regulatory requirements for a code of conduct and professional boundaries
- The limits of clear professional boundaries
- The customer/worker relationship in this context
- How to recognise ‘grey areas’ where professional boundaries are at risk of being crossed, and the associated risks
- Good practice that can be implemented in the workplace.
Who should attend?

All housing staff and their managers.

Our trainer

Tahira (Tara) Hussain Tedx Speaker

MA MSc CBP PG Dip CBT PG Cert APIMH BA (Hons) MBPsS

Tara has extensive experience working in the statutory and voluntary sector. She has a 29-year career in mental health, community development, charity and the housing sector. She has a successful track record in consultancy, training and project management. Tara is qualified as a cognitive behavioural psychotherapist and she is a member of the BABCP and BPS.

Working as a training associate for national agencies she has utilised her experience in the housing, health and care sector and delivered a menu of training packages aimed to support staff, stakeholders and residents on a range of topics including mental health and wellbeing, safeguarding children & adults, equality, diversity, inclusion, professional boundaries & effective psychological intervention.

Testimonials
- ‘I have to say that Tara was fantastic and did a great job at delivering the course content, using thought provoking scenarios and I would highly recommend her to anyone as a trainer.’ – PCHA

Cancellations and substitutions

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.

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* Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

Bookings are closed for this event.

If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.