Members only

The resource you are trying to view is restricted to network members. Please login to your MyHQN account to access this resource or contact [email protected] to enquire about becoming a member of this network.

Contact us

Menu
  

Competence and Conduct Standard top-up modules

Check your memberships

Practical top-up learning for housing professionals, managers and leaders

Address knowledge gaps. Evidence learning. Strengthen professional competence.

The Competence and Conduct Standard is a major step forward in the professionalisation of social housing.

HQN’s practical one-day top-up modules help organisations address identified knowledge gaps, strengthen professional practice and evidence CPD – without putting experienced staff through unnecessary additional study.

Choose how you want to learn

Book a public top-up module

Ideal for individual delegates or smaller numbers of staff. Join housing professionals from other organisations, share experience and complete focused learning around a specific knowledge area.

Professional practice skills for housing management (C&C top-up module)

16 November 2026: 9:30am

16 November 2026: 3:30pm

Customer service in housing (C&C top-up module)

10 December 2026: 9:30am

10 December 2026: 3:30pm

National housing policy, law and regulation (C&C top-up module)

13 January 2027: 9:30am

13 January 2027: 3:30pm

Equality, diversity and inclusion in housing (C&C top-up module)

22 February 2027: 9:30am

22 February 2027: 3:30pm

Leadership and management in housing (C&C top-up module)

19 May 2027: 9:30am

19 May 2027: 3:30pm

Stakeholder engagement and managing relationships in housing (C&C top-up module)

30 June 2027: 9:30am

30 June 2027: 3:30pm

Click here to view all our upcoming dates.

Arrange in-house top-up training

Training a team or several managers? Bring the learning in-house. We can deliver modules for your organisation and tailor the discussion and examples to your operating context, priorities and challenges.

Click here to find out more or email [email protected] 

The modules are designed to address identified top-up learning needs, including gaps within a partially compliant qualification. They do not replace an underlying regulated qualification where one is required.

Explore the top-up modules

Choose a module below to see what it covers, who it is designed for and how the learning can support your organisation.

The modules are intended to address identified knowledge gaps, including gaps within a partially compliant qualification. They do not replace any underlying regulated qualification requirement that may apply to an individual’s role.

  • Duration: One day per module
  • CPD: Six hours of recognised CPD per module
  • Assessment: Short post-course Assessment of Learning
  • Certification: CPD certificate on successful completion
  • Format: Scheduled courses and in-house delivery available
  • Audience: Senior housing managers, senior housing executives, strategic leaders and experienced housing professionals Explore the modules below to find the right top-up learning for your team.

The Competence and Conduct Standard sets out different expectations for senior housing managers and senior housing executives.

HQN’s top-up modules are aligned to these different levels of responsibility and are aligned with the knowledge requirements associated with Level 4 and Level 5 roles.

  • Level 4 and level 5

    Suitable for senior housing managers and senior housing executives

    • Professional practice skills for housing management
    • Equality, diversity and inclusion
    • Customer services in housing
    • Housing policy, law and regulation.
  • Level 5

    Suitable for senior housing executives and strategic leaders

    • Leadership and management in housing
    • Stakeholder engagement and managing relationships in housing management.

HQN’s top-up modules are designed specifically for the social housing sector, providing focused, workplace-relevant learning without the burden of a full qualification programme.

They are designed to address identified top-up learning needs and do not replace a regulated qualification where one is required.

Each module gives delegates practical learning they can apply directly to real housing management challenges.

  • Professional practice skills for housing management

    Develop the professional behaviours, judgement and practice skills needed in modern housing management.

    Suitable for: senior housing managers and senior housing executives
    Level: level 4 and level 5

    Key topics include:

    • Professional standards and behaviours
    • Professional judgement and decision making
    • Ethical practice and accountability
    • Collaborative working
    • Professional influence and leadership.

     

    Click here to find out more.

  • Equality, diversity and inclusion in housing

    Support inclusive, accessible and responsive housing services.

    Suitable for: senior housing managers and senior housing executives
    Level: level 4 and level 5

    Key topics include:

    • Equality, diversity and inclusion
    • Understanding vulnerability
    • Safeguarding responsibilities
    • Trauma-informed practice
    • Delivering inclusive and accessible services.

     

    Click here to find out more.

  • Customer service in housing

    Build stronger relationships with tenants and deliver respectful, responsive and professional services.

    Suitable for: senior housing managers and senior housing executives
    Level: level 4 and level 5

    Key topics include:

    • Customer excellence in housing
    • Effective communication
    • Tenant engagement and influence
    • Complaints and feedback
    • Service improvement.

     

    Click here to find out more.

  • National housing policy, housing law and regulation

    Understand the wider housing policy, legal and regulatory context for social housing.

    Suitable for: senior housing managers and senior housing executives
    Level: level 4 and level 5

    Key topics include:

    • The evolution of housing policy
    • Housing law in practice
    • Regulation and consumer standards
    • Regulatory compliance
    • Emerging housing issues.

     

    Click here to find out more.

  • Leadership and management in housing

    Strengthen leadership and management practice within housing services.

    Suitable for: senior housing executives and strategic leaders
    Level: level 5

    Key topics include:

    • Strategic leadership
    • Leading people and culture
    • Leading change
    • Governance and assurance
    • Performance and risk management.

     

    Click here to find out more.

Each module is delivered as a focused one-day training course, designed to maximise learning while minimising time away from operational responsibilities.

The learning is practical, interactive and rooted in real housing scenarios.

The emphasis throughout is on practical application and improving professional practice.

Successful completion leads to a CPD certificate, with each module providing six hours of recognised continuing professional development through independent CPD certification.

CPD certification recognises the learning and professional development provided by the module. It does not mean that the module is a regulated Level 4 or Level 5 qualification:

  • Each top-up module includes a short post-course assessment of learning, designed for experienced housing professionals and focused on practical application rather than academic study
  • Participants complete a brief knowledge check, reflective exercise and application of learning statement to evidence that key knowledge has been understood and learning has taken place
  • There are no academic essays, portfolios or lengthy assignments.

It’s your choice – choose from:

  • A scheduled course – ideal for individuals, network with practitioners from other organisations, share experiences
  • In-house delivery – ideal for groups of colleagues who need the same development or want to build a consistent approach across teams. Course content can be tailored to reflect your organisational context, local priorities, policies, service challenges and resident expectations.

Whether you want to train a single team, support a group of senior managers or roll out a wider programme across your organisation, HQN can help shape the content and delivery options around your priorities.