duration

Duration
1 day

duration

Location
In-house

duration

Availability
Good

Suitable for:       IA What does this mean?

Professionalism is about far more than holding the right qualifications. It is demonstrated through the decisions people make, the behaviours they display and the way they work with residents, colleagues and partners every day.

This practical, interactive module explores what professionalism looks like in modern social housing and how it supports safe, ethical and resident-focused services. Delegates will examine the standards expected of housing professionals, strengthen their professional judgement, explore ethical decision-making and develop the confidence to apply professional behaviours in complex, real-world situations.

This module has been designed to support Competence and Conduct Standard preparation by helping organisations address identified knowledge gaps through focused, role-appropriate top-up learning.

  • Read more

    Drawing on the CIH Code of Conduct, the Competence and Conduct Standard and current sector expectations, the course encourages delegates to reflect on their own practice and identify opportunities for continuous professional development.

    What will delegates learn?

    By the end of the module delegates will be able to:

    • Understand what professionalism means in a modern housing context
    • Recognise the behaviours, values and standards expected of housing professionals
    • Apply professional judgement, maintain appropriate boundaries and demonstrate professional curiosity
    • Make ethical, balanced and accountable decisions in challenging situations
    • Work effectively with residents, colleagues and partner organisations to achieve better outcomes
    • Use reflective practice to continually develop their professional knowledge, skills and behaviours.

    This course will cover:

    • Professionalism in today’s housing sector
    • Professional standards, values and behaviours
    • Professional judgement, boundaries and curiosity
    • Ethical practice and decision-making
    • Collaborative working with residents, colleagues and partners
    • Reflective practice and continuous professional development.

    Learning outcomes

    By the end of the module, delegates will be able to:

    • Explain what professionalism means in a housing context and recognise the standards, values and behaviours expected of housing professionals
    • Apply professional judgement to housing situations, balancing evidence, policy, risk, vulnerability and professional responsibilities
    • Recognise and maintain appropriate professional boundaries and use professional curiosity to explore concerns, challenge assumptions and identify potential risks
    • Apply ethical principles and structured decision-making approaches to challenging housing situations
    • Work collaboratively with residents, colleagues and external partners while maintaining clear roles and accountability
    • Use reflective practice to learn from experience, strengthen professional judgement and identify areas for ongoing development.

    Who should attend?

    This module is designed for Senior Housing Managers and Senior Housing Executives who need to strengthen, evidence or refresh their professional practice as part of continuing professional development, organisational workforce development or preparation for the Competence and Conduct Standard.

    It is also suitable for experienced housing professionals progressing into more senior roles, or those identified through qualification or competence assessments as requiring additional development in professional practice and behaviours.

    Live virtual public training sessions

    Professional practice skills for housing management (C&C top-up module) — 29 October 2026, 9:30am–3:30pm

    Professional practice skills for housing management (C&C top-up module) — 25 February 2027, 9:30am–3:30pm

  • Our trainer

    Debbie Larner has worked in the social housing sector for over 30 years within both local authorities and housing associations before moving on to join the professional body – the CIH – where she was Head of Practice. In that time, she developed expertise in in a number of areas including housing and asset management, resident engagement, governance, health and safety. She developed the CIH professional standards and also co-led research into the future of social housing, stigma and stereotyping in housing and the role of the housing professional.

     

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we'll be in touch.