duration

Duration
1 day

duration

Location
Live virtual

duration

Availability
Good

Suitable for:       All What does this mean?

This is a highly interactive, one-day course for all non-technical staff who would like to improve their knowledge and raise their confidence when dealing with contractors, technical staff and customers regarding construction and maintenance issues.

What participants will learn:

  • How basic construction works
  • The different techniques and materials used in construction
  • How to recognise potential maintenance problems
  • How to recognise issues relating to health and safety in construction
  • How to communicate more effectively regarding technical issues
  • How to handle repair requests more efficiently
  • How to discuss technical issues more effectively and gain confidence
  • How to speak knowledgeably regarding construction and maintenance.
  • Read more

    What the course will cover:

    The training is delivered through a series of interactive sessions and covers all major trades:

    • Joinery/carpentry
    • Electrical
    • Plumbing
    • Brickwork
    • Roofs
    • Environmental works.

    Specific to each trade, delegates will be able to:

    • Understand the basics, including materials and techniques used
    • Speak with knowledge and confidence.
    • Give the right advice
    • Identify and assess the potential risks regarding health and safety.

     

  • Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

     

  • Testimonials

    • Nancy was absolutely incredible. I have next to no knowledge on construction or even how basic things work and I have walked away feeling as though I have gained huge amounts of knowledge. I’m new to Housing and Nancy’s course was fantastic and should be something that every new person in Housing attends.

      Worthing Homes

    • Nancy delivered the training so well, it was interesting and fun. I enjoyed the whole experience.

      BCHA

    • Nancy was inspirational, what an amazing trainer . She was so brilliant and made the subject matter extremely interesting. I really enjoyed the course and learnt loads.

      Stratford District Council
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Unlocking construction image

Dates



11 November 2026
9:30am - 4:00pm
Book now

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we'll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.

 

Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.