duration

Duration
Half-day

duration

Location
In-house

duration

Availability
Good

Suitable for:       RI What does this mean?

Working effectively with managing agents can be challenging. Almost every department is impacted.

The development team at the outset, the asset management and compliance teams focused on building maintenance. The safety and legal and housing management teams: drafting of and compliance with tenancy agreements and shared ownership underleases, managing the tenant relationship.

This session is designed to raise awareness and build understanding around what organisations should consider before entering into arrangements where a third-party managing agent is appointed by a developer – particularly where affordable housing is involved.

  • Read more

    Key topics:

    • What to consider before entering into third-party managing agent arrangements
    • Legal and regulatory considerations when engaging managing agents
    • Managing agents’ perspectives when working with affordable housing providers
    • Best practices for managing the relationship effectively
    • Addressing challenging issues and disputes
    • Achieving value for money
    • Ensuring compliance with consumer standards and building safety regulations.

    Who should attend

    This training is essential for staff involved in:

    • Development
    • Home ownership
    • Neighbourhood management
    • Finance managers
    • Compliance.

    Why attend?

    Participants will gain the skills and insights needed to:

    • Set up successful managing agent arrangements
    • Proactively manage relationships to avoid common pitfalls
    • Navigate legal obligations confidently
    • Deliver better outcomes for residents while maintaining compliance and safety.
  • Our trainer

    Jackie Dickins has been an HQN Associate since 2001 and is a lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.

    Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.

  • Testimonials

    • “I liked the person leading and it was also helpful to have group discussions.”

      Abri

    • “This was a refresher for me but I did come away with information I did not know and will use. It is always good to know other organizations experience the same issues.”

      Wandle Housing Association

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we'll be in touch.