The Transparency, Influence and Accountability Standard states that ‘ Registered providers must give tenants a wide range of meaningful opportunities to influence and scrutinise their landlord’s strategies, policies and services.’  The RSH will test this during their inspection and ask for evidence to provide assurance that you are assisting tenants to led activities and providing accessible support that meet the diverse needs of tenants so they can engage with those opportunities.

Join us to discover why effective, resident-led scrutiny is a game changer for social housing providers. You’ll hear directly from the Regulator and leading scrutiny experts about what works, what doesn’t, and how to make scrutiny a powerful force for improvement.

In this energising and informative session, you’ll:

• Get the latest insights from Fleur Priest-Stephens, Head of Tenant Engagement at the Regulator of Social Housing, on what the RSH expects and what they’ve learned from their first year of inspections
• Dive into the principles of great scrutiny with Jane Eyles, HQN associate and author of the HQN Scrutiny Toolkit. Jane will draw on her wealth of experience to guide you through:
• What scrutiny really is – and why it matters
• Making the business case for resident involvement
• Securing buy-in across your organisation
• The must-haves for making scrutiny effective.

You will also learn from real-life examples of scrutiny in action – hear directly from both residents and landlords about how they’re making it work and the impact it’s having.

Plus – delegates will take away a copy of HQN’s Scrutiny Toolkit, packed with tools and templates to kick-start or supercharge your scrutiny activities.

Why attend?

• Get exclusive insight from the RSH on what’s working (and what’s not)
• Hear practical tips from scrutiny trailblazers
• Learn how to align scrutiny with governance and regulatory assurance
• Walk away with tools you can use straight away.

Who should attend?

• Anyone involved in resident engagement, governance, or service improvement, including:
• Directors of housing, customer service, repairs, or complaints
• Governance and resident engagement teams
• Board members and councillors.

This is your chance to get ahead of the curve and put resident voices at the heart of your services. Let’s make scrutiny meaningful.

Step-by-step to success | 14 August 2025

Making scrutiny count | 18 September 2025

Jane Eyles, Associate, HQN

Jane is an HQN Associate and has been a social housing resident, board member and consultant specialising in resident engagement since 1990. This means she is able to bring multiple perspectives into housing.

She has held senior positions such as Head of Housing for Brighton Housing Trust, Head of Engagement for LB Camden, Genesis and Hexagon and TPAS SE Regional Manager as well as 20 years consultancy including the development of resident-led scrutiny.

Fleur Priest-Stephens, Head of Tenant Engagement, RSH

Fleur is Head of Tenant Engagement at the Regulator of Social Housing, having joined RSH in 2021. In her role, Fleur and her team work to ensure that tenant insight informs the work of the regulator. Fleur has worked in social housing for 15 years, including previous roles with the National Housing Federation and the Chartered Institute of Housing.

Alys Exley-Smith, Community Engagement Lead, Lewisham Council

Alys is a community engagement professional at Lewisham Council, with nearly 20 years of experience in housing, including roles at Peabody and One Housing Group. At Lewisham, she has led the development of a new resident engagement strategy and framework, focusing on embedding resident engagement throughout housing operations.

Alys collaborates closely with Lewisham Council’s Resident Scrutiny Committee, integrating their recommendations to co-produce effective solutions. Her work prioritises reducing barriers to engagement and improving data to better understand residents’ needs. Recognised with the Unison Community Champion Award and Lewisham Council’s People’s Choice Award, Alys attributes her success to the incredible staff and residents she works with.

10:30am Welcome and introductions

• Jane Eyles, Associate, HQN

10:40am Why have resident led scrutiny? The business case

• Jane Eyles, Associate, HQN

11:10am How does resident-led scrutiny interact with the RSH? Lessons from the first year of inspections

• Fleur Priest-Stephens, Head of Tenant Engagement, RSH

Fleur will tell us about how scrutiny and engagement activities are meeting the Tenant Influence and Accountability standard.

12:00pm Break  

12:15pm Case study

• Alys Exley-Smith, Community Engagement Lead, Lewisham Council

Alys will discuss how Lewisham Council incorporates resident feedback to create a more inclusive housing environment.

12:45pm Closing remarks

• Jane Eyles, Associate, HQN

1:00pm Close

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

Cancellations must be made in writing and will be acknowledged by HQN Limited.