duration

Duration
Half-day

duration

Location
Live virtual

duration

Availability
Good

Suitable for:       All What does this mean?

The stereotyping of social housing and the people who live in social housing remains a major cause of stigma. There have been many disturbing accounts of the disrespectful and dismissive treatment that tenants have experienced from their landlords. A survey by the See the Person campaign also revealed the negative impact of language and behaviour as well as the way in which landlord services are designed and delivered.

As housing professionals, we don’t deliberately aim to stigmatise or stereotype others. However, language, attitudes are behaviours can inadvertently add to the negative experiences of residents. As well as challenging the media and government to avoid negative stereotyping, we also need to consider our own part in this as housing professionals.

The new competency and conduct standard which will come into force in 2025 puts the attitudes and behaviours of all housing staff under the spotlight. This session will provide delegates an opportunity to reflect on the causes and impact of stigma, reflect on their own language and behaviours and develop positive ways to champion their own professional reputation, that of their organisation and the wider sector. Importantly, it will help them identify how to challenge negative stereotypes in a positive way. The course will be very practical, using a mixture of on-line training, scenarios, break-out rooms and activities.

  • Read more

    The course will cover

    • What are stereotypes and stigma
    • Stigma, stereotyping and social housing
    • The Competency and Conduct standard
    • The impact of stigma
    • The role of government and the media
    • The role of the housing professional
    • Challenging stigma and stereotyping
    • Unconscious bias.

    What will delegates take away?

    Delegates will be able to:

    • Build an understanding of the impact of stigma and stereotyping
    • Understand the impact of their own language, behaviour, and conduct
    • Have the ability, and understand the most appropriate way, to challenge others who contribute to the stigma and stereotyping of social housing
    • Be able to recognise and avoid stigmatising language and behaviour
    • Develop techniques to be an advocate for the profession
    • Have the building blocks to develop a positive culture that encourages trust, respect and transparency
    • Prepare for the introduction of the new regulatory standard: competency and conduct.

    Who should attend?

    This session is relevant for everyone, whatever your job role or position, who works with residents and wants to tackle and challenge stigma and stereotyping.

    It is essential for:

    • Heads of service and managers
    • Housing officers
    • Resident engagement staff.
    • Repairs staff/ contractors

     

  • Our trainer

    Debbie Larner has worked in the social housing sector for over 30 years within both local authorities and housing associations before moving on to join the professional body – the CIH – where she was Head of Practice with a key focus on translating government policy into practice. In that role she developed expertise in a number of areas including housing and asset management, resident engagement, equality diversity and inclusion, health and safety (specifically building safety post Grenfell). She has also co-led research into the future of social housing, stigma and stereotyping in housing and the role of the housing professional. Debbie is recognised as a leader in developing and embedding professional standards with sector bodies and individual organisations and developed the CIH professional standards for housing and, as part of this work has a strong interest in how organisations can develop strong values-led cultures, create inclusive behaviours and act as ambassadors for the profession. Debbie is an experienced public speaker, chair, and trainer.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



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We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.

 

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