It’s all systems go for the new era of consumer regulation and inspection. The Regulator of Social Housing is live with the new consumer standards – one of the biggest changes to social housing regulation for well over a decade.

As always, HQN is here to help with a wide range of resources through our membership offer, consultancy support, events and training. We have created a regulation page to provide easy access to our most relevant and useful resources, including briefings and toolkits, as well as the latest events and training courses.

Please note, you will need to be logged in to access some of the resources. Please email [email protected] if you require assistance.

Make sure you are inspection ready

  • Events, training and self-assessment toolkits for all aspects of housing management and repairs services, the consumer standards, complaints handling and competency and conduct standard
  • Get assurance on your compliance with the consumer standards: HQN has thoroughly road tested our methodology across numerous local authorities (with and without ALMOs), northern and southern stock transfer associations, national and specialist associations. To find out more contact Anna Pattison: [email protected]
  • Briefing sessions on the expectations of the RSH at their assessments and inspections
  • The latest intelligence on the Tenant Satisfaction Measures (TSMs) and how to use them to drive service improvement
  • Reviewing complaint handling by experts with long track records of working at the Housing Ombudsman Service through our Complaints Hub.
  • Training courses on all aspects of housing management and maintenance to boost professionalism
  • Practical advice and guidance on what you should be doing to prepare to meet the consumer standards requirements.

Find out more about the Complaints Hub here.


If you’re interested in becoming a member email [email protected]

Navigating inspections – a step-by-step guide to the process – click the image below to find out more
TSM rankings and C gradings – click the image to take a look at how organisations rank
Social housing regulation: The condensed toolkit – click the image below to download

Learning from inspection

Social landlords receive C1 in first gradings following inspection

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More C1 gradings as RSH reveals latest regulatory judgements

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Opinion: Breaking down RSH inspection reports from 30 September

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More C1 gradings for housing associations as RSH reveals latest judgements

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Opinion: Try to remember the kind of September

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Opinion: Last of the August inspections

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Opinion: Stick to the plan – RSH inspection reports from 12 August

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Opinion: A look at this week’s RSH regulatory judgements

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Latest resources related to consumer standards

Tenant Satisfaction Measures: Frequently asked questions

06 Oct 2026

View / download  

More and better social homes – HQN submission

29 Sep 2026

View / download  

The road to C1: Housing Solutions case study

29 Jul 2026

View / download  

Regulatory casework review 2026

29 Jul 2026

View / download  

Behind the headlines: Extending Awaab’s Law

22 Jul 2026

View / download  more info

The road to C1: Citizen case study

30 Jun 2026

View / download  

Behind the headlines: All change for economic regulation?

23 Jun 2026

View / download  more info

Implementing The Renters’ Rights Act: Consultation on the government’s draft direction for a new social housing tenure standard

16 Apr 2026

View / download  more info

News and opinion
Regulation

Housing association downgraded to G3/V3 by RSH over serious weaknesses

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Financial outlook for social housing providers becoming ‘more stable’ – RSH

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Opinion: Breaking down RSH inspection reports from 30 September

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Regulation

For-profit landlord fails to meet regulatory standards but council upgraded from C2 to C1

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RSH upgrades two housing associations to C1

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Opinion: Stick to the plan – RSH inspection reports from 12 August

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RSH upgrades housing association to C1 in latest regulatory judgements

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MPs accuse housing associations of ‘failing’ residents

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Latest events related to consumer standards

Consumer regulation: How to drive performance to a C1 – Transparency, Influence and Accountability Standard

HQN event – Virtual
26 November 2026 – 9:30am – 12:30pm

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Consumer regulation: How to drive performance to a C1 – Neighbourhood and Community and Tenancy Standards

HQN event – Virtual
09 December 2026 – 9:30am – 12:30pm

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Consumer regulation: How to drive performance to a C1 – Safety and Quality Standard

HQN event – Virtual
16 December 2026 – 9:30am – 12:30pm

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Latest training related to consumer standards

Communal area and block inspections: What you need to know

Public training – Health and safety, Repairs and maintenance – Live virtual
03 November 2026 – 9:30am – 4:00pm

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Property inspection for non-technical staff

Public training – Repairs and maintenance – Live virtual
04 November 2026 – 9:30am – 4:00pm

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Learning from complaints

Public training – Customer service and complaints handling – Live virtual
09 November 2026 – 9:30am – 12:30pm

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Complaints: Managing unreasonable and persistent behaviour

Public training – Senior leadership – Live virtual
16 November 2026 – 9:30am – 12:30pm

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Damp, mould and condensation awareness (for non tech officers) — Full day

Public training – Health and safety, Repairs and maintenance – Live virtual
24 November 2026 – 9:30am – 4:00pm

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Delivering quality and safety in social housing: The core requirements of the Social Housing (Regulation) Act 2023 and Building Safety Act 2022

Public training – Health and safety – Live virtual
26 November 2026 – 10:00am – 1:00pm

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Working with the Housing Ombudsman Service

Public training – Customer service and complaints handling – Live virtual
07 December 2026 – 9:30am – 12:30pm

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An introduction to HHSRS and housing standards

Public training – Health and safety, Legal – Live virtual
08 December 2026 – 9:15am – 4:45pm

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