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Welcome to HQN’s updated toolkit so that you can get ready for the start of what the minister says will be “Ofsted-style” inspections for housing. Every member of HQN wants to deliver good services.  This toolkit will help you to prove that you do.

HQN will continue to update the toolkit as inspection develops. But the three main anchors of the new regime will stay the same.

  • The whole point of the exercise is to prevent any repeat of the deaths at Grenfell and Rochdale and the many cases of poor treatment we see in the media
  • Leaders at housing associations, councils and ALMOs must inspect their own services to test that they are meeting the consumer standards. When they fail to do so they must refer themselves to the RSH
  • The consumer standards cover every interaction landlords have with their tenants. So it is a wide agenda to cover. That is why we make no apologies for the length of our toolkit.

To complete our toolkit properly you will need to engage with staff at all levels as well as tenants and shared owners. That’s the way to get to the facts of the matter. We usually find that front line staff such as call centre workers and maintenance operatives can pinpoint your problem areas very quickly. Nothing is a surprise to them.

Social housing regulation in England: A toolkit (Word)
Social housing regulation in England: A toolkit (Excel)
Social housing regulation in England: A toolkit (section one – safety and quality)
Social housing regulation in England: A toolkit (section two – transparency, influence and accountability)
Social housing regulation in England: A toolkit (section three – neighbourhood and community)
Social housing regulation in England: A toolkit (section four – tenancy)
Social housing regulation in England: A toolkit (section five – competence and conduct)