Course titleTrainerDate
January
The Social Housing (Regulation) Act 2023: Training for engaged residents and staffMichael Guest8 January 2024
UC Transitional ProtectionAlison Markantonis8 January 2024
Introduction to leases and recovery of service chargesJackie Dickins9 January 2024
Look Out for The Letter – Managed MigrationAlison Markantonis11 January 2024
S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenantsJackie Dickins11 January 2024
Working effectively with hoardersDanny McGowan12 January 2024
ASB injunctions and possession claims — In depth — when and how to use themAisha Akhtar15 January 2024
Gearing up – the Building Safety Act 2020Debbie Larner15 January 2024
Resident safety for boardsDebbie Larner16 January 2024
First steps into management – sink or swim!Sue Waterall16 January 2024
The new Debt Respite Scheme for housing providersAlison Markantonis16 January 2024
Introduction to social housingMichael Guest17 January 2024
Shared ownership – Background to SO, development, sales and managementHelen Muir17/18 January 2024
Imposter SyndromeGavin Hutchinson18 January 2024
Anti-social behaviour – a practical guide to case management and effective outcomesMark Barrow19 January 2024
Tenancies: the pitfalls of ending a tenancy – common scenarios and what to do — England onlyAisha Akhtar22 January 2024
Training needs analysis workshopJane Atherton22 January 2024
A new era for resident engagement – for housing staffDebbie Larner22 January 2024
Project management bootcamp – how to deliver a successful projectRuth Walker Cotton23 January 2024
Writing better reportsCaroline Bradley23 January 2024
Condensation, damp and mould – causes, cures and the courts for Technical OfficersWayne Anderson23 January 2024
Making scrutiny work – workshop for involved residents and resident involvement staffMichael Guest24 January 2024
Customer journey mapping workshopNigel Greenwood24 January 2024
Case preparation and how possession proceedings in the county courtAisha Akhtar25 January 2024
Safeguarding for managers and safeguarding leadsDanny McGowan26 January 2024
Housing Conditions: the Law and Best Practice – England onlyRichard Paris30 January 2024
February
Everything you need to know about Tenant Satisfaction Measures (TSMs)Michael Guest01 February 2024
Managing conflict, confrontation and challenging behaviourJo Carr02 February 2024
How to effectively tackle anti-social behaviour (ASB)Aisha Akhtar05 February 2024
Introduction to housing managementMichael Guest05 February 2024
High quality written responses to complaints – values into actionCaroline Bradley06 February 2024
Dealing with mental health issues, substance abuse, suicidal behaviour – face to face and over the phoneDanny McGowan07 February 2024
Setting service charges and maximising income – a practical workshopJackie Dickins08 February 2024
Property and site inspection for non-technical staffNancy Witham08 February 2024
Managing for the first time – team leader and managersJo Carr09 February 2024
Managing a dispersed teamJane Atherton12 February 2024
Right to Buy and Right to AcquireJackie Dickins13 February 2024
Condensation, damp and mould for non-technical officersWayne Anderson13 February 2024
A new era of resident engagement – for tenants and residentsDebbie Larner13 February 2024
Hoarding advanced – working with hoardersDanny McGowan14 February 2024
Access issues: What to do when a resident will not provide access?Aisha Akhtar15 February 2024
The essentials of housing association finance – for new managers — Housing Associations onlyIan Parker15 February 2024
Witness statement workshopMel Cant21 February 2024
A new era for resident engagement – for housing staffDebbie Larner22 February 2024
Solutions for tricky housing management issues — England onlyRichard Paris22 February 2024
Middle managers – intensive skills workshopJo Carr23 February 2024
Sustaining and managing a tenancy: mental health, mental capacity and hoardingDanny McGowan27 February 2024
Customer complaint handling workshopNigel Greenwood28 February 2024
March
Introduction to social housingMichael Guest4 March 2024
Assertiveness – the art of communicating what you wantJo Carr4 March 2024
Introduction to social housing law — England onlyAisha Akhtar4 March 2024
Getting your Equality Impact Assessment rightColin Heyman6 March 2024
Tenancy management – the essential guide for housing officers — England onlyMel Cant6 March 2024
Housing Conditions: the Law and Best Practice – England onlyRichard Paris7 March 2024
Understanding Dementia and older people’s mental illness and neurodiversityDanny McGowan7 March 2024
S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenantsJackie Dickins12 March 2024
Shared ownership – Background to SO, development, sales and managementHelen Muir12/13 March 2024
Project management bootcamp – how to deliver a successful projectRuth Walker-Cotton13 March 2024
Tenancy management – the essential guide for housing officers — Wales onlyMel Cant13 March 2024
Universal Credit: transitional protectionAlison Markantonis14 March 2024
First steps into management – sink or swimSue Waterall15 March 2024
Advanced housing finance — Housing Associations onlyIan Parker15 March 2024
ASB injunctions and possession claims — In depth — when and how to use themAisha Akhtar18 March 2024
Gearing up – the Building Safety Act 2020 – England onlyDebbie Larner19 March 2024
Anti-social behaviour – a practical guide to case management and effective outcomesMark Barrow19 March 2024
Customer journey mapping workshopNigel Greenwood20 March 2024
Social housing sector — everything you need to know about the current issues, including all the latest updatesMichael Guest21 March 2024
Case preparation and how possession proceedings work in the county courtAisha Akhtar25 March 2024
Anti money launderingHelen Muir26 March 2024
Writing better reportsCaroline Bradley26 March 2024
Condensation, damp and mould – causes, cures and the courts for Technical OfficersWayne Anderson26 March 2024
Boards under the spotlight: Fit for purpose governance in the new regulatory worldPeter Walters27 March 2024
A new era for resident engagement – for housing staffDebbie Larner27 March 2024
Common building defects and failures for technical and non-technical staffWayne Anderson28 March 2024
An introduction to HHSRS and housing standardsPeter Wilson28 March 2024
Introduction to leases and recovery of service chargesJackie Dickins28 March 2024
April
Setting service charges and maximising income – a practical workshopJackie Dickins4 April 2024
Safeguarding for managers and safeguarding leadsDanny McGowan4 April 2024
How to effectively tackle anti-social behaviour (ASB)Aisha Akhtar4 April 2024
New tenancy, new beginnings – money and moving inAlison Markantonis9 April 2024
Managing poor performanceSue Waterall10 April 2024
Compassion fatigueSimon Thomas11 April 2024
Additional financial support for tenantsAlison Markantonis11 April 2024
Dealing with succession and assignment of a social housing tenantAisha Akhtar15 April 2024
How to give feedback that gets resultsGavin Hutchinson16 April 2024
Introduction to housing managementMichael Guest17 April 2024
Universal Credit – what you need to know nowAlison Markantonis18 April 2024
May
June
July
August
September
October
November
December
Extra
An introduction to HHSRS and housing standardsPeter Wilson12 December 2023
Repairs diagnostic questioning – a masterclass for non-technical housing officersWayne Anderson13 December 2023
An introduction to HHSRS and housing standards – Wales onlyPeter Wilson14 December 2023
Condensation, damp and mould – causes, cures and the courts for Technical OfficersWayne Anderson14 December 2023