This toolkit is one of a number HQN has produced to aid directors, managers, officers and residents in assessing services and identifying opportunities to support tenants and leaseholders through the difficult times ahead.

Rents have increased and may increase again; the cost to deliver many services is increasing, meaning service charges may also increase. Meanwhile, residents are being hit with increased heating costs and inflation is higher than for many years, meaning the weekly shop is ever more expensive – and that is before they have bought clothes or paid travel costs for themselves and their family.