Rent Income Excellence Network



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HQN’s Rent Income Excellence Network is the place to come for the latest advice, guidance and best practice on everything concerning income management, rent collection and welfare reform. RIEN helps housing providers to maximise income collection, minimise arrears, support customers and sustain tenancies.

What do members get?

  • Compare your performance across a variety of key areas with our quarterly benchmarking exercises
  • Use our regularly updated self-assessment toolkits, covering subjects such as income management, financial inclusion and arrears collection
  • Concise and up-to-date briefings on income management-related issues
  • A dedicated website for best practice guidance and expert opinion
  • Access to peer support through our ‘ask the members’ service and dedicated WhatsApp group
  • Specialist support via our ‘ask the expert’ service
  • Regular best practice groups, which are free to all members are ideal for sharing best practice and creating an effective peer network
  • Generous discounts on events and public training, plus consultancy and accreditation
  • Advertise your job vacancies free of charge
  • Monthly newsletter, which includes the latest briefings, research and important member information.

What topics are covered?

  • Collection performance
  • Arrears management
  • Welfare reform, universal credit and housing benefit
  • Financial and digital inclusion
  • Money management and debt
  • Changes to legislation and regulations
  • Debt recovery, including legal action
  • Preventing debt, supporting wellbeing and sustaining tenancies
  • Financial inclusion and wellbeing
  • Worklessness
  • New payments technology
  • Employment and training initiatives.

Enquire now: Annual network membership’s starting from £500

Rent Income Excellence Network

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