Social housing regulation: The toolkit for consumer standards

There are four consumer standards that providers must meet under the new regulatory framework. These build on the consumer standards last revised in 2015. Recognising government priorities set out in the Social Housing (Regulation) Act 2023, the new standards incorporate requirements covering safety and transparency. A promised standard on energy efficiency has yet to be published.

This toolkit does not cover the economic standards that are applicable to housing associations. Neither does it cover the Rent Standard, which applies to both housing associations and local authorities.

The toolkit should be read in conjunction with the ‘HQN guide to social housing regulation’ published in April. This summarises the features of the new regulatory framework, providing multiple links to key documents.

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Social housing regulation: The toolkit for consumer standards

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