Calculating, billing and collecting service charges is a legally controlled, complex and often challenging area for registered providers (RPs).

LEASE, the leasehold advisory service funded by government, says that:

‘Service charges are one of the main areas for dispute between leaseholders and landlords’.

It is essential that all RPs get their policies and procedures right, that they understand and follow the legislative requirements and that they monitor and improve performance in meeting those requirements.

As RPs deal with an increasing number of leaseholders through Right to Buy or low-cost home ownership options, the significance of the income collection on overall business viability and day to day cash flow also becomes more critical

Example images: