Join Leeds Federated Housing Association as a Sales & Leasehold Officer and help people make a home!

We’re looking for a Sales and Leasehold Officer to join our team. In this role, you will communicate effectively with existing leaseholders, manage and deliver home ownership initiatives offered by Leeds Federated, and be the key point of contact in the organisation for all leasehold management enquiries.

What you’ll do:

• Act as the key point of contact for existing leaseholders, providing advice on a wide range of leasehold matters including staircasing, remortgaging, and lease extensions
• Manage and deliver the Association’s home ownership initiatives, including Shared Ownership (sales, resales, staircasing), Rent to Buy, Right to Acquire, and others
• Respond to leaseholder queries and manage cases involving bereavement, transfers of equity, or lease variations with appropriate care and accuracy
• Liaise with key internal departments and external stakeholders such as solicitors, estate agents, contractors, and local authorities to progress sales and manage leasehold responsibilities
• Attend site and community meetings as necessary, ensuring that customer needs are represented in development discussions
• Take responsibility for ensuring work is carried out in accordance with statutory and legal requirements
• Take ownership of documentation, reporting, and customer information to ensure services are delivered efficiently and transparently
• Contribute to the effective running of the Development team and to stimulate and encourage a culture of continuous improvement