It’s an exciting time to join Northamptonshire Partnership Homes (NPH) as we expand and grow our business, whilst developing and improving existing services for our residents.

We deliver housing services on behalf of West Northamptonshire Council (WNC), supporting them to deliver their housing strategy and ambitious development programme. We believe that everyone deserves a safe, high-quality home that meets their needs. We understand that demand for affordable housing, locally and nationally, significantly outstrips supply and the impact this has on individuals and families. We are therefore committed to building as many new homes as possible, developing innovative solutions and maximising partnerships to positively impact the communities we work in.

We pride ourselves on the culture we’ve created, which is open, transparent, supportive and community spirited. With excellent learning and development opportunities, flexible working arrangements and a fantastic team; NPH is a great place to work. The dedicated careers page on our website lists the fantastic benefits we offer. You can also hear why our colleagues love working for NPH.

The main purpose of the role is to ensure Northampton Partnership Homes maximises its rental and service charge income, whilst ensuring that debt levels are minimised. You will be performance focused and customer focused and highly self-motivated to achieve the quarterly and yearly targets, whilst also being able to provide advice and support to those experiencing difficulty with rent payments with a view to ensuring tenancies are sustained.

You should have previous experience of working in a debt recovery field and knowledge of welfare reforms changes (including Universal Credit) is essential.

Key responsibilities are:

• To maximise rental income collection but ensuring key principles of customer care are adhered to
• Providing advice and support to those customers experiencing difficulty with rent payments
• Negotiating repayment arrangements and taking enforcement action
• Be fully conversant with County Court procedures, including presenting cases at Court

In return, we offer a range of benefits to employees, including:

– Holiday entitlement of 28 days a year (plus public bank holidays), increasing to 33 days after 5 years’ service;

– Access to the Local Government Pension Scheme (currently 19.6% employer contribution);

– Free parking;

– Cycle to work scheme;

– Flexible working arrangements;

– Employee discount hub

– Training and development opportunities

Please note we reserve the right to close this vacancy early if we receive sufficient applications for this role. Therefore, if you are interested, please submit your application as early as possible.

At NPH we value and respect all differences in all people, whether seen or unseen. We aspire to an inclusive working environment and a culture that reflects our colleagues and residents. Our colleagues have equal access to learning and development opportunities, and we create opportunities for their voice to be heard. We welcome applications from all regardless of race, faith, age, sexuality, gender identity, neurodivergence or disability. If we can make any adjustments to our recruitment processes to make it more accessible, we actively encourage you to let us know.