Manage the Furniture Package and Home Starter Services, ensuring applications are assessed fairly and in line with organisational policies, procedures and legal requirements. The role supports tenancy sustainment by delivering excellent customer service, assessing eligibility, working closely with internal teams, external agencies and contractors, maintaining accurate records, monitoring outcomes, and promoting safeguarding, equality, diversity and inclusion. You will work proactively to achieve service targets, support business objectives, and deliver a responsive, customer-focused service in an agile working environment.