• Job description

    At Wandle we pride ourselves in delivering safe and affordable homes along with low cost, dependable, localised services to our customers. Working as part of our customer service team you will have the opportunity to provide a high quality, efficient and effective service to our customers across a range of contact channels.

    Our customer service advisers handle a full range of enquiries from tenancy management to repairs and maintenance concerns and aim to resolve these at first point of contact whenever possible.

    You will:

    Be in a position to make a real difference to the service we offer our customers. The customer service team has the most contact with our customers and no day is ever the same. You will handle a range of enquiries including:

    • Proven ability to work in a fast paced contact centre environment
      • With the ability to respond professionally to a high volume of
      inbound calls and emails
      • Diagnosing and requesting repairs
      • Taking payments and providing advice and information about
      customer accounts
      • Advising customers about their housing options
      • Providing information and advice about customer tenancy concerns
      • Record customer complaints and, whenever possible, resolving
      them at first point of contact

    We are looking for someone who is resilient, capable and resolution focused. Someone who mix empathy with efficiency, to find good outcomes for our customers.

    Our customer services team are expected to be great listeners and problem solvers, record accurate notes, follow our policies and processes and use our IT systems proficiently. Don’t worry, we can give you training on how we do things, what we need you to bring is a can-do, positive attitude, empathy and a desire to work hard and champion the customer at Wandle.

    Why work for Wandle?

    Wandle proudly supports people across south London who need a home. Its why we were formed in 1967, and why we exist today. Since then we have grown into an organisation with over 7,000 homes across nine south London boroughs and almost 200 staff.

    The Merton Family Housing Trust (Wandle’s original name) was formed by a group of local people who were concerned about homelessness and felt that is was possible to do something practical about it. They had a simple aim: “to provide homes for homeless families, regardless of colour, language, race, or creed”

    52 years on, we face the greatest housing crisis since the end of the Second World War and Wandle is doing its bit to build the homes south Londoners need.

    We continue to invest in the communities in which we were founded, supporting local organisation and encouraging residents to realise their full potential.

    Our plans for the future are as ambitious as ever as we look to build new homes and invest significantly in our existing properties, ensuring they are places our residents feel proud to call home.

    A good quality, affordable home is the key to a successful and fulfilling life. That belief has been at the heart of our work for the past 50 years and it will continue to be so for the next 50.

    What next?
    If you want to be at the heart of Wandle’s transformation and believe you have the skills and experience to be successful in this role we would love to hear from you.

    Please apply with your CV and supporting statement ensuring you address the role requirements set out in this document by 23:59pm on 19 July 2022. To [email protected]

    We occasionally close vacancies early in the event we receive a high volume of applications therefore, we recommend you apply early.
    Interviews/assessment will be held week commencing: TBC

    Please also note that ahead of the final stage interviews you may be asked to undertake online tests/scenario based assessments.

  • Benefits

    £24,500 per annum

    • 29 days annual leave plus public
      • A defined contribution pension scheme with matched employer
      contributions of 4%-6%
      • 75% of salary income protection
      • 4 times salary life cover

    • A fantastic air conditioned modern office environment in London
    Bridge with access to some of the best views and food available
    • Free tea, coffee, chilled water and fruit twice a week
    • Free monthly massage
    • Free buzz cards providing local discounts/benefits
    • High street and online savings of up to £1,000 a year via our Wandle
    Extras scheme
    • Employee assistance programme
    • Flu jabs, free eye tests, social club and much more

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