Hear direct from the Regulator of Social Housing about the new era of proactive regulation at this session designed specifically for housing association staff and board members.

  • Read more

    The Social Housing (Regulation) Act has Royal Assent. Now the Regulator of Social Housing has responsibility for implementing and running the new regime. It has published draft consumer standards against which social landlords will be held to account from April next year.

    All registered housing providers, including housing associations, are expected to be preparing for the changes now. In addition to the introduction of revamped and extended consumer standards, the new legislation will see the return of housing inspection and the publication of tenant satisfaction scores.

    Landlords will need to be up to speed with the expectations placed on them by the strengthened regulatory framework, including detailed information on the condition of their properties. Social landlords were last subject to a detailed scrutiny of their performance as landlords during the 2000s. The coalition government effectively abandoned consumer regulation in 2010. So, there is a lot of catching up to do.

    What will be covered?

    This session provides an opportunity for housing association staff and board members to hear direct from the Regulator of Social Housing about the new era of regulation.

    It will look at:

    • The new consumer standards
    • Inspection
    • Health and safety issues
    • Awaab’s law – dealing with defective housing
    • Board accountability
    • Transparency/performance information
    • Tenant Satisfaction Measures
    • Professionalisation of the housing service

    …and more.

    Who should attend?

    • Social housing staff – from officer level to executive directors
    • Housing association board members
  • Our programme

    10.30 Chair’s welcome and introduction

      • Alistair McIntosh, Chief Executive, HQN

    10.40 The evolving framework for social housing regulation – what does it mean for housing associations

      • Roger Jarman, Associate, HQN

    11.10 The new consumer standards – what housing associations need to know

      • Angela Holden, Assistant Director, Consumer Regulation, Regulator of Social Housing

    11.40 Getting ready for regulation and inspection: What can housing associations expect?

      • Alistair McIntosh, Chief Executive, HQN

    12.10 Q&A

    12.30 Closing remarks from the Chair

      • Alistair McIntosh, Chief Executive, HQN
  • Our speakers

    Alistair McIntosh, Chief Executive, HQN

    Alistair McIntosh is one of the social housing sector’s most respected and best known personalities.

    As founder and Chief Executive of HQN, he is regarded as one of the foremost advisers on governance and regulation, specialising in VfM and stress testing. His hands-on approach sees Alistair leading on all HQN’s in-depth assessment mock exercises and support work, designing and running the popular Iron Grip sessions and chairing/speaking at conferences and events.

    Career highlights include setting up and running the National Federation of ALMOs, leading the popular consultation on the regulatory standards for housing, and developing an approach to VfM that won praise from the housing minister.

    A regular contributor to the housing press, Alistair’s columns are known for their humorous, pointed and painfully accurate assessment of the state of social housing.

    Angela Holden, Assistant Director, Consumer Regulation, Regulator of Social Housing

    Angela Holden is the Assistant Director of Consumer Regulation at the Regulator of Social Housing. She is responsible for managing the Regulator’s current reactive consumer regulation function and supporting in the implementation of the Social Housing White Paper.

    Roger Jarman, Associate, HQN

    Roger Jarman is a long standing HQN associate. He provides consultancy services; leads training programmes; and writes on housing regulation and other matters. He is the author of HQN’s Social Housing White Paper toolkit and delivers a range of training sessions on the White Paper proposals. He is also a Non Executive Director of two housing organisations. From 1991 until 1999 he was Head of Housing Management at the Housing Corporation and then from 1999 until 2011 he was Head of Housing at the Audit Commission overseeing the 1400 housing inspections undertaken by the Commission during that period. He was a member of the team that produced the Cave Review of social housing regulation in 2007.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited


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