duration

Location
Virtual

Join housing leaders, policy experts and senior practitioners for a timely conference exploring the changing expectations shaping housing management. Focused on policy, regulation and sector pressures, day one will help delegates understand what lies ahead, share insight with peers, and prepare confidently for the challenges facing services in 2026.

  • Read more

    Housing management is facing growing scrutiny from regulators, residents, government and the wider public. Expectations are rising, while the pressure on housing providers to respond quickly, evidence performance and deliver visible improvement continues to intensify. Against this backdrop, day one of the Housing Management Network annual conference will bring together influential speakers and expert perspectives to examine the policy landscape, unpack emerging legislation and explore what these changes mean for housing organisations in practice.

    From regulation and resident expectations to antisocial behaviour, homelessness and the wider cost-of-living context, the day is designed to help delegates step back from day-to-day pressures, hear the latest thinking and leave better equipped to lead, influence and respond.

    What will delegates learn?

    Delegates will hear from leading voices across the sector on the policy and regulatory changes shaping housing management and what these mean for organisations in 2026 and beyond. The conference will provide valuable insight into the issues driving change, the practical implications for landlords, and the steps housing professionals can take to respond with confidence, accountability and a stronger resident focus.

    This conference day will cover:

    • How expectations are shifting across the housing sector
    • What the latest Tenant Satisfaction Measures suggest about what matters most to residents
    • The policy and regulatory landscape for 2026 and what landlords should be preparing for
    • Lessons from Awaab’s Law and the wider implications for compliance, culture and service standards
    • The implications of the new Crime and Policing Bill for antisocial behaviour casework and landlord responsibilities
    • How housing providers and partners are responding to homelessness, inflation and cost-of-living pressures
    • The growing challenge of managing resident expectations during periods of crisis and increased demand.

    Who should attend?

    This event is ideal for professionals across the UK social housing sector who are responsible for shaping, leading or assuring housing management services, including:

    • Directors, heads of service and senior managers across housing management and customer services
    • Housing management, neighbourhoods, estates and tenancy services teams
    • Housing officers, team leaders and operational managers
    • ASB and community safety leads
    • Resident engagement, scrutiny, complaints and customer experience leads
    • Homelessness, housing options and tenancy sustainment teams
    • Performance, insight, data and service improvement teams
    • Governance, risk and regulatory compliance colleagues.

    To book for both days, please follow this link:

    The Housing Management Network annual conference: Changing expectations in the housing sector – HQN

    To book for day two, please follow this link:

    The Housing Management Network annual conference: Changing expectations in the housing sector – policy and practicalities – day two

  • Our speakers

    Matt Jones, Executive Director for Customers, MSV Housing
    As Executive Director for Customers, Matt is responsible for our operational customer facing housing management services, ensuring they provide the best possible customer experience. The services in Matt’s area of responsibility include all aspects of neighbourhood management, our customer contact centre and complaints. Matt is also responsible for our independent living service comprising of later living, younger living and supported living.

     

    Matt is also the nominated designated Executive lead for ensuring the Consumer Standards are met and this includes responsibility for customer voice and influence and how that is embedded in MSV’s service delivery. He is also the Executive lead for the Customers and Communities Committee and our Customer Scrutiny Function and serves as the Chair of Bolton Housing Partnership as well as the holding the Vice Chair role of Manchester Housing Providers Partnership. Matt is also a Director at Manchester Athena, a limited company established in Greater Manchester focussing on employment and skills.

     

    A strong advocate for social justice and tackling enduring inequality, Matt has a genuine focus and commitment to focusing on customers,  delivering the best possible services and ensuring the quality of homes, services and neighbourhoods has a positive impact.

    Will Perry, Director of Strategy, Regulator of Social Housing
    Will heads the regulator’s strategy function, including private finance, policy, registrations, new entrants, business intelligence and stakeholder relations. Recently he has been leading the development of the Regulator’s response to the Social Housing White Paper.

    A qualified chartered accountant, he has previously worked in corporate finance lead advisory, government audit and housing consultancy and is a non-executive director of The Housing Finance Corporation.

    Rebecca Brady, Partner, Housing Management and Property Litigation, Devonshires
    Rebecca Brady is a Partner in Devonshires’ housing management and property litigation team, advising local authorities and registered providers on all aspects of tenancy and leasehold management. Her tenancy management work includes possession claims, injunction applications, disrepair and housing conditions claims and she has a particular interest in succession and unlawful occupation matters, including cases involving trespassers.

    Rebecca’s leasehold practice includes shared ownership, forfeiture, service charge disputes, section 20 consultation and lease interpretation, alongside wider property litigation such as boundary and easement disputes, adverse possession and nuisance claims.

    Rebecca also advises on policy and legislative changes and regularly provides training to clients all over the country.

    Rebecca joined Devonshires in 2012 and is a member of the Social Housing Law Association.

    Francesca Albanese, Executive Director of Policy and Social Change, Crisis
    Francesca has worked at Crisis since 2016. She is also an editorial panel member at Thinkhouse. Prior to Crisis Francesca worked at Homeless Link and Shelter.

    Gareth Eadsforth, Director of Asset Operations, MSV
  • Programme

    Day one:

    9:30am Welcome and introductions

    Matt Jones, Executive Director for Customers, MSV Housing

    Setting the scene:

    • How expectations are shifting across the sector
    • What the latest Tenant Satisfaction Measures tell us about what matters most to residents.

    9:45am Keynote: The policy landscape to expect in 2026

    Will Perry, Director of Strategy, Regulator of Social Housing

    With new regulation, changing government priorities and closer scrutiny from the Regulator of Social Housing, what should landlords be preparing for in the year ahead?

    10:15am Regulation in focus: Lessons from Awaab’s Law and beyond

    Gareth Eadsforth, Director of Asset Operations, MSV
    • How new standards around safety, damp and mould, and resident engagement are reshaping expectations
    • What good compliance and culture change look like in practice.

    10:45am Break

    11:00am The new Crime and Policing Bill and ASB

    Rebecca Brady, Partner, Housing Management and Property Litigation, Devonshires

    A legal and operational perspective on how the new Crime and Policing Bill will affect landlords’ responsibilities on antisocial behaviour – and how to manage growing resident expectations for action.

    11:30am Translating policy into action: Homelessness and inflation/cost of living

    Francesca Albanese, Executive Director of Policy and Social Change, Crisis

    How housing organisations and partners are responding to the social and financial pressures driving demand and managing the expectations of residents in crisis.

    12:00pm Closing remarks from the chair and reflection on the day

    12:15pm Close

    Follow these links:

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing and will be acknowledged by HQN Limited.

     

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



This event comes with a professional development certificate

Making a booking:

You don’t need to be logged in to make a booking.

Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking
Step 8: You will receive a confirmation email with an order number, if you don’t receive this within 24 hours please get in touch with us – [email protected].