Are you prepared?

On 29 February the Regulator of Social Housing published the framework for social housing regulation. The new provisions are in place from 1 April. It has been a long time coming. But there are no excuses. Are you ready? This event will cover all you need to know.

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    Following the Grenfell Tower fire in 2017 the government announced that consumer regulation in social housing would move centre stage. The coalition government’s policy had abandoned housing inspections and only sanctioned regulatory action if ‘serious detriment’ was evident. This approach has now been confined to the history books.

    Instead, following the passage of the Social Housing (Regulation) Act 2023, the government confirmed that regulation in future would address economic and consumer standards on an equal basis.

    The legislation sees the return of housing inspection, the publication of a new set of key performance indicators and the introduction of revamped and extended consumer standards (amongst other measures).

    Landlords will need to be up to speed with the expectations placed on them by the strengthened regulatory framework. Social landlords were last subject to a detailed scrutiny of their performance as landlords during the 2000s. So there is a lot of catching up to do.

    What will be covered?

    This two-hour session examines the major planks in the RSH’s new consumer regulatory regime:

      • New consumer standards
      • Inspection
      • The role of the Housing Ombudsman
      • Health and safety issues
      • Awaab’s law – dealing with defective housing
      • Accountability/transparency/performance information
      • Tenant Satisfaction Measures
      • Performance Improvement Plans
      • Professionalisation of the housing service
      • ..and more.

    It also includes an update on related developments such as the Review of the Decent Homes Standard.

    Who should attend?

    Everyone needs to be on top of the forthcoming regulation:

      • Board members/councillors with a housing responsibility
      • Senior executives/managers
      • Housing managers
      • Asset managers
      • Managers and staff responsible for housing strategy, health and safety, complaints, compliance, communications, data management, tenant involvement and training.

    What will delegates take away?

    Delegates will gain a comprehensive understanding of the legislation, the new consumer regulation framework and their implications for housing providers.

    They will be able to check if their organisations are prepared for the new framework and whether they would ‘pass’ an inspection by the regulator.

    Where an organisation is not deemed ‘up to speed’, tips will provided to help landlords comply with the provisions set out in the new regulatory framework.

  • Our speaker

    Roger Jarman, former Head of Housing at the Audit Commission and HQN associate

    Roger Jarman is a long standing HQN associate. He provides consultancy services; leads training programmes; and writes on housing regulation and other matters. He is the author of HQN’s Social Housing White Paper toolkit and delivers a range of training sessions on the White Paper proposals. He is also a Non Executive Director of two housing organisations. From 1991 until 1999 he was Head of Housing Management at the Housing Corporation and then from 1999 until 2011 he was Head of Housing at the Audit Commission overseeing the 1400 housing inspections undertaken by the Commission during that period. He was a member of the team that produced the Cave Review of social housing regulation in 2007.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited


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