duration

Duration
1 day

duration

Location
Live virtual

duration

Availability
Good

Suitable for:       All What does this mean?

If you ever wondered what housing management was all about – read on. This is the course you’ve been looking for.

Housing management – also often referred to as landlord, operations, tenancies – is the ‘core’ activity of housing providers.

It’s a vital service for residents and lies at the centre of every good landlord/tenant relationship. Its scope is wide and varied covering everything (and often anything) to do with the management of tenancies, estates and communities.

Staff working in housing management are the ‘front line face’ of every housing business. Their specific remit and duties vary from organisation to organisation depending on how specialist or generic the structures are. Performance is judged in many ways including customer satisfaction and achieving business critical outcomes such as effective income collection, good conduct of tenancies, safe and desirable estates and sustainable communities.

This session will explain what the role is all about and give delegates a wider understanding of what to expect from housing management.

  • Read more

    Delegates will:

    • Learn about the housing management service – what it covers and how it relates to other areas of a social housing business
    • Find out about the behaviours and skills that are needed for this role including its demands and challenges
    • Understand the range of tenancies that residents hold, their legal basis and their implications
    • Learn about the basics of income management, anti-social behaviour and common tenancy breaches
    • Consider wider estate and neighbourhood management matters
    • Appreciate the importance of involving residents.

    Who should attend?

    Essential for anyone who wants to find out more about housing management whether working in housing management or a related service area.

    Ideal for anyone new to the sector or new to their post or as a refresher/update.

    Suitable for involved residents and board members as well as staff.

  • Our trainer

    Mark Barrow has worked in social housing for 22 years specialising in core areas including the delivery of ASB services; dealing with formal complaints and using communication skills to avoid conflict and build positive relationships with tenants and residents and across housing teams.

    Mark is also an experienced trainer delivering apprenticeship teaching and learning across social housing as well as delivering tailored leadership and management in housing and across other sectors. His training sessions are relaxed and informal, interactive and always aim to be fully inclusive and above all enjoyable for all. Mark has received excellent feedback from all levels of staff and management both online and face to face and always looks to tailor his sessions to the needs of those attending and to individual organisations.

     

  • Testimonials

    • “The course was very informative and up to date with current work ethics. Very useful!”

      Wenlock Barn TMO

    • “I would 100% recommend this course. It’s a great overview of the range of aspects to housing management.”

      Homes for Lambeth

    • “Michael was great!”

      Hundred Houses Society

    • “I found the training to be very interesting, and we covered areas I have not been involved with before which has given me an insight to the knowledge needed to be able to do those particular roles.”

      Bournville Village Trust
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Introduction to housing management

Dates



08 December 2026
9:30am - 12:30pm
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We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we'll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.

 

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