Get the full insight about KIM (knowledge and information management) straight from the ombudsman.

  • Read more

    Getting Knowledge and Information Management (KIM) right is the “the closest thing the sector could get to a silver bullet” for social housing according to the Housing Ombudsman. In May 2023, the Ombudsman realised its latest Spotlight report ‘On the record: Spotlight on Knowledge and Information Management’, making 21 recommendations across governance, repairs and recording standards.

    Victoria King from HOS will take delegates through the background to and the detail of the report during this interactive workshop including, most importantly the recommendations.

    This interactive session is essential for everyone working in social housing – whether in an operational role, responsible for data and information, service improvement or complaints handling.

    Delegates will go away with a clear understanding about the issues covered by the report and the 21 recommendations and take back ideas about improvements to make in their work place.

    The session will be interactive so there will be plenty of time to discuss issues and ask questions.

  • Our speakers

    Victoria King, Sector Learning and Development Lead, The Housing Ombudsman Service

    Victoria King is the Sector Learning and Development Lead at the Housing Ombudsman Service. She joined the Service in January 2023 having worked for 6 years at the UK Health Security Agency in Global Health and Emergency Preparedness Resilience and Response. Victoria has experience in various Learning and Development roles, including Financial Services Complaints and as a course tutor in A Level Criminology. Victoria is part of the Quality, Engagement and Development Department, and is part of the team developing the Housing Ombudsman Service’ Centre for Learning, which will share learning from complaints and drive positive complaint handling across the sector. The function also provides insight into service provision from themes and trends in complaints to facilitate sector learning and a positive complaints culture for landlords and governance.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.


Making a booking:
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Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking
Step 8: You will receive a confirmation email with an order number, if you don’t receive this within 24 hours please get in touch with us – [email protected]