duration

Location
Virtual

The Safety and Quality Standard is one of the most challenging areas of regulation, demanding detailed evidence, robust governance and clear compliance. To help you meet these requirements, we’re running two focused sessions, packed with updates, practical guidance and expert insights.

  • Read more

    The Safety and Quality Standard (part one)

    Due to its complexity, we are running two sessions on the Safety and Quality Standard.

    Session one will cover building safety and compliance, including the latest on Awaab’s Law and electrical safety.

    Session two will look at the quality of your homes, including decency, repairs and maintenance service and aids and adaptations.

    What will be covered in part one:

    • Updates on regulation and inspection – what the Regulator has said so far
    • The assurances and governance you need to have in place
    • The evidence you need to have ready to show to the Regulator
    • Health and safety compliance
    • The “big six” and other key risks
    • Awaab’s Law and electrical safety
    • Performance reporting
    • What your customers think and say – TSMs, transactional surveys, focus groups
    • An overview of the judgments so far and horizon scanning.

    After a full year of regulatory inspections, we now know what the inspectors are looking for – hard evidence of:

    • An up-to-date stock condition survey
    • A business plan that shows when the works from the survey will be done
    • Accurate data on Decent Homes and safety compliance
    • Listening to and acting on the views of tenants
    • Outcomes being delivered for tenants
    • And – most importantly – robust governance and oversight.

    The Consumer Standards cover all your dealings with tenants across all of your homes. You will want to get the best rating you can – HQN’s expert team can help.

    Essential for:

    • Health and safety leads and teams
    • Compliance teams
    • Asset management directors and teams
    • Repairs directors and teams
    • Performance and data managers and teams
    • Policy and strategy teams
    • Governance managers and teams
    • Corporate support teams
    • CEOs and senior executives.
  • Our speaker

    Wayne Hughes, Associate, HQN

    Wayne Hughes is an experienced consultant who has worked at a senior level within private and public sector housing related organisations for the past 40 years. He has authored several articles on asset management related activities and has sat on several advisory bodies for the social housing sector, including sitting on the panel which developed the widely used disrepair pre-action protocol. He was also part of the team which established the English house condition survey (now called the English housing survey).

     

  • Testimonials

    • Great webinar providing clear guidance, advice and direction on how to ensure both LAs and RSLs are fully prepared for inspection by the Housing regulator.

      Hull City Council

    • Great delivery – whilst covering the basics to lay a foundation presenters constantly referred to specific details and knowledge in H&S, which has a practical usefulness including latest insights in regulator’s approach.

      Hightown

    • I have taken away a lot from this session which will help reviewing processes and procedures.

      mhs homes

    • Thank you Wayne. I knew the detail of the standards but it is really insightful to get your views on compliance and what the regulator is looking for.

      Citizen Housing Group Limited
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing via email or letter at least 48 hours beforehand. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



This event comes with a professional development certificate

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