HQN experts will take you through the detail of the standard and what’s required:

• Compliance
• Assurance
• Evidence
• Outcomes
• SMART plans.

They’ll explain:

• What “good” looks and feels like with examples of good practice
• The most common challenges together with solutions.

Due to its complexity this standard will be split into two sessions:

• Session one will cover building safety and compliance
• Session two will look at the quality of your homes including decency, repairs and maintenance service and aids and adaptations.

What will be covered in part two:

• Updates on regulation and inspection – what the Regulator has said so far
• The assurances and governance you need to have in place
• The evidence you need to have ready to show to the Regulator
• Asset management strategy – is it current? Is it funded?
• Stock quality – how well do you know your homes at individual property level?
• Decency – Decent Homes Standard compliance
• Awaab’s Law
• Repairs, maintenance and planned improvements – an effective repairs service
• Aids and adaptations
• What your customers think and say – TSMs, transactional surveys, focus groups.

Essential for:

• Asset management directors and teams
• Repairs directors and teams
• Health and safety leads and teams and compliance specialists
• Performance and data managers and teams
• Policy and strategy teams
• Governance managers and teams
• Corporate support teams
• CEOs and senior executives.

Interested in similar workshops in this series? Click here to book.

10:30am Welcome, introductions and overview of the regulatory framework

• Lydia Dlaboha, Deputy CEO, HQN

10:45am Aids and adaptations – governance, bear traps and expectations

Repairs, maintenance and planned improvements

• Wayne Hughes, Associate, HQN

11:45am Break

12:00pm Repairs, maintenance and planned improvements continued

• Wayne Hughes, Associate, HQN

• Governance and operational requirements
• Avoiding the ‘bear traps’
• Expectations around performance information
• Summary of Code of Practice and performance information

1:10pm Summing up and horizon scanning

• Lydia Dlaboha, Deputy CEO, HQN

• Wayne Hughes, Associate, HQN

1:30pm Close

Lydia Dlaboha, Deputy CEO, HQN

Lydia joined HQN in 2007 and is currently the Deputy CEO. Her background is in housing management – both general needs and supported. She has worked extensively as a consultant on a wide variety of performance improvement projects. In her current role, Lydia has responsibility for overseeing all of HQN’s work and for quality assurance in particular. She spends the majority of her time talking to HQN members to make sure that our service meets their needs, and on consultancy-related work.

Wayne Hughes, Associate, HQN

Wayne Hughes is an experienced consultant who has worked at a senior level within private and public sector housing related organisations for the past 40 years. He has authored several articles on asset management related activities and has sat on several advisory bodies for the social housing sector, including sitting on the panel which developed the widely used disrepair pre-action protocol. He was also part of the team which established the English house condition survey (now called the English housing survey).

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