duration

Location
Virtual

Using complaints to improve your services

 

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    Please join us for the first HQN Connect best practice group discussing complaints in smaller organisations. We know that managing complaints can be difficult and time consuming especially when you have limited resources. Join us as we share some best practice from other small providers who have transformed the way they manage and respond to complaints helping them to improve complaint satisfaction and use learning to improve. The session will be facilitated by Mark Lake, previous Director of Operations at Housing 4 Women. Take away practical tips and best practice discussion from this excellent discussion space to help you manage complaints more effectively in your organisation.

  • Cancellations and substitutions

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



Making a booking:

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Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking
Step 8: You will receive a confirmation email with an order number, if you don’t receive this within 24 hours please get in touch with us – [email protected]