duration

Location
Virtual

This session will look at the key threats and risks in 2026, including the creation of non-stories using artificial intelligence, how to develop appropriate trauma-informed communication and build personal resilience.

  • Read more

    In 2026, communications teams are operating in a more complex risk environment – from heightened scrutiny and the Duty of Candour, to AI-driven misinformation and increasing polarisation.

    In this session, crisis communications specialist Amanda Coleman will explore the key threats and shifting risks facing organisations, and what this means for reputation, trust and decision-making. You’ll look at how to understand risk from your audience’s perspective, communicate change clearly (without oversimplifying), and apply trauma-informed approaches that build psychological safety and trust.

    The session will close with practical actions you can take now – from strengthening local connections to preparing for misinformation and exercising your plans.

  • Our speakers

    Amanda Coleman, Crisis Communication Consultant, Amanda Coleman Communication Ltd
    Amanda Coleman is a crisis communication specialist and the Director and Founder of Amanda Coleman Communication Ltd, a UK-based consultancy supporting organisations to prepare for, manage and recover from crisis and reputational challenges. She has over 25 years’ experience in emergency and crisis communications across the public and private sectors.

    Amanda is the author of Crisis Communication Strategies (2020; second edition published March 2023), Everyday Communication Strategies (2022) and Strategic Reputation Management (2024). In 2017, she led the law enforcement communications response to the Manchester Arena terrorist attack.

    A former journalist, Amanda is a Chartered PR Practitioner and a Fellow of both the Chartered Institute of Public Relations and the Public Relations and Communication Association. She is Chair of the UK Emergency Planning Society’s Communication Professional Working Group, an advisor to the Resilience Advisors Network, and a Senior Associate of the Centre for Crisis and Risk Communication.
  • Programme

    Welcome and introduction

    • Increased scrutiny and “redefining risk”
    • Trust as a local commodity and why it matters

    Core topics and key insights

    • Duty of Candour and what it means for communicators
    • Navigating misinformation and maintaining trust
    • Understanding and managing risk from different perspectives
    • Communicating change effectively under pressure
    • Applying trauma-informed approaches to crisis communication
    • Building resilience and supporting your team through challenging times

    Practical takeaways / what to do next

    • Ongoing risk review and “think the unthinkable”
    • Plan and exercise for crisis readiness
    • Be prepared for mis/disinformation

    Discussion / Q&A

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



 

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