duration

Location
Virtual


It is fair to say that the performance of social landlords’ performance on repairs and maintenance remains very much in the spotlight – both from the national media, the Housing Ombudsman Service and even a specially convened the Levelling Up, Housing and Committees Select Committee Inquiry in March. This best practice group will give us an opportunity to discuss the issues, challenges and solutions.

As always, the session will be facilitated by Debbie Larner, and take place via zoom.

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    The best practice group will lead the conversation, and as such, we will be flexible about where it takes us. Some topics we may discuss include:

    • How do we respond to complaints from residents about repairs?
    • How do we deal with disrepair claims to achieve the best resolution?
    • How are you tacking damp and mould issues in your homes?
    • How are you gearing up to report on the new expected tenant satisfaction measures?
    • How do you prioritise the spend on repairs and maintenance?

    This best practice group will be a fantastic opportunity for anyone who is new to the network, or has not attended a best practice group before.

    Why come to the best practice group?

    • Great to find out what others are doing
    • Good honest and open discussions
    • Sharing best practice and ideas with others in similar roles
    • Acts as a sense-check about what people are doing or thinking of doing.

    We look forward to seeing you there!

    *Please note that places are limited to two per organisation. 

  • Cancellations and substitutions

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

Dates and prices