duration

Location
Virtual

The Crime and Policing Act received royal assent in April bringing with it new powers to tackle ASB. This event will focus on what the new legislation means for day-to-day operations, meeting heightened expectations from regulators, and delivering a more effective ASB service.

  • Read more

    Now that the Crime and Policing Bill has become law, the operating environment is set to change rapidly. Landlords must move quickly to take action and show tenants that they are proactive in addressing issues.

    This timely event focuses on turning these new powers into practice providing landlords with the insight and tools needed to deliver a more proactive, accountable, and effective ASB response.

    The new legislation introduces an array of strengthened powers and responsibilities:

    • Respect Orders to tackle persistent ASB
    • Enhanced enforcement tools for tenancy breaches
    • Expanded Closure Notice powers for social housing landlords
    • A new offence of cuckooing and exploitation, placing greater safeguarding expectations on teams
    • Mandatory ASB data reporting, increasing transparency and scrutiny
    • But alongside these powers comes greater accountability.

    Landlords will be expected to demonstrate effective, timely, and proportionate responses that put victims first – or face increasing consequences.

    For customer facing teams and managers, this creates immediate pressures such as embedding these new tools and ensuring staff are trained and confident to use them appropriately. There is also a need for improved relationships with external agencies, which can be difficult to navigate without better data quality and reporting capabilities. Teams need to be supported and equipped to be proactive in ASB case handling.

    We will hear from expert speakers on:

    • Implementing the new powers: what good looks like in practice
    • Lessons from Ombudsman complaints and how to avoid common failures
    • Delivering a victim-centred approach in complex cases
    • Strengthening partnership working in an increased accountability landscape
    • Using data and insight to drive better ASB outcomes for tenants
    • Supporting frontline staff through these changes.

    Who should attend:

    • ASB officers and managers
    • Neighbourhood and housing managers
    • Complaints teams
    • Safeguarding leads
    • Customer facing staff dealing with ASB.
  • Our speakers

    Lewis Kinch, Head of Networks, HQN
    Lewis is a co-creation and engagement specialist driven by a belief that the people closest to challenges hold the answers to solving them. With 15 years experience across housing and community work, he champions power-sharing and genuine partnership between organisations and the communities they serve.

    Lewis has led the development of innovative frameworks and strategies that give residents meaningful influence in decision-making, always centring seldom-heard voices and challenging traditional top-down approaches.He combines systems thinking with participatory design methodologies to tackle complex challenges, committed to embedding person-centred cultures where residents, staff, and stakeholders work as equals.

    Rebecca Brady, Partner, Housing Management and Property Litigation, Devonshires
    Rebecca Brady is a Partner in Devonshires’ housing management and property litigation team, advising local authorities and registered providers on all aspects of tenancy and leasehold management. Her tenancy management work includes possession claims, injunction applications, disrepair and housing conditions claims and she has a particular interest in succession and unlawful occupation matters, including cases involving trespassers.Rebecca’s leasehold practice includes shared ownership, forfeiture, service charge disputes, section 20 consultation and lease interpretation, alongside wider property litigation such as boundary and easement disputes, adverse possession and nuisance claims.

    Rebecca also advises on policy and legislative changes and regularly provides training to clients all over the country.

    Rebecca joined Devonshires in 2012 and is a member of the Social Housing Law Association.

    Eilise McNicholas, Regional Lead (North East, Yorkshire and Norfolk), Domestic Abuse Housing Alliance
    Eilise McNicholas has worked in the domestic abuse sector for over six years, with experience spanning frontline services, programme management, community and stakeholder engagement and practice development.

    Since 2021, Eilise has worked for Standing Together Against Domestic Abuse, a national charity that brings communities and services together to end domestic abuse. As a Regional Lead for the Domestic Abuse Housing Alliance (DAHA), she works with local authorities and registered social landlords across the UK to achieve DAHA accreditation – the UK benchmark for how housing providers should respond to domestic abuse, recognised in the Domestic Abuse Act Statutory Guidance 2022 and endorsed by the Domestic Abuse Commissioner for England and Wales.

    Prior to this, Eilise led the implementation of the Whole Housing Approach (WHA) pilot in Cheshire East – a National Lottery-funded programme working across all housing tenure types to improve access to safe and stable housing for survivors of domestic abuse.

    Eilise began her career in frontline services at The Haven Wolverhampton, delivering triage and trauma-informed support to survivors.

    Aisha Akhtar, Head of Legal Services, The Guinness Partnership
    Aisha Akhtar qualified as a lawyer in 2009, having taken a keen interest in social housing law. She has worked both in private practice and in-house for local authorities and housing providers as their social housing expert. She is currently the Head of Legal Services at The Guinness Partnership.  She is a board member for Ekaya Housing in South London and a member of the Law Society’s Housing Law committee.

    She has delivered training sessions throughout the country on various topics throughout her career, including both public and tailor-made in-house training to various HAs and LAs. Aisha really enjoys empowering people to feel confident in implementing positive change in the sector.

    Rebecca Bryant OBE, Chief Executive, Resolve
    Rebecca has served as Chief Executive since 2018, having previously held the role of Head of Crime and Disorder at Manchester City Council.

    With almost 25 years of specialist experience, she has led partnership-based approaches to tackling anti-social behaviour across the sector, working closely with local agencies and central government. Rebecca is widely recognised as a thought leader in this field.

    Mark Johnson, Practitioner and Policy Support Manager, ASB Help

    Sandra Coleing, Executive Director of Customer and Communities, RBH
  • Programme

    9:30am Welcome and introductions

    Lewis Kinch, Head of Networks, HQN

    9:40am The New Crime and Policing Bill: what actions can landlords take?

    Rebecca Brady, Partner, Housing Management and Property Litigation, Devonshires
    • Understanding the key changes for social landlords, including Respect Orders, housing injunctions and strengthened closure powers
    • What new offences around cuckooing and exploitation could mean for safeguarding, ASB casework and partnership working
    • Practical steps to prepare teams, use the new powers proportionately and evidence effective action.

    10:10am Victim-centred approaches: best practice for empathetic case handling

    Mark Johnson, Practitioner and Policy Support Manager, ASB Help

    10:40am How Landlords can support Domestic Abuse Victims: The New Social Housing Bill

    Eilise McNicholas, Regional Lead (North East, Yorkshire and Norfolk), Domestic Abuse Housing Alliance

    11:10am Break

    11:30am Partnership working with the police and other agencies

    Sandra Coleing, Executive Director of Customer and Communities, RBH
    • Lessons from RBH’s work with GMP in Freehold
    • Using partnership powers to tackle ASB and support communities
    • Building trust through local action, enforcement and engagement.

    12:00pm Preparing your organisation and frontline teams

    Aisha Akhtar, Head of Legal Services, The Guinness Partnership
    • Preparing services for the new ASB powers
    • What the changes mean for frontline practice
    • Building confidence, consistency and organisational readiness.

    12:30pm ASB Week – Recap with Resolve

    Rebecca Bryant OBE, Chief Executive, Resolve

    1:00pm Close

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



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