duration

Location
Virtual

AI is reshaping how social landlords deliver services, engage with residents and manage homes. This event explores the real-world use of AI across the sector – and how it will shape the future – highlighting key ingredients to success.

  • Read more

    Artificial Intelligence (AI) is transforming how social housing providers deliver services, engage residents and manage operations. When implemented responsibly, it can improve efficiency, accuracy and resident experience – but success depends on strong leadership, sound governance, and a clear understanding of ethical and data considerations.

    Join us for an interactive and insightful session designed for housing professionals at all levels who want to understand both the opportunities and responsibilities of using AI in their organisations.

    What you will learn:

    Practical applications of AI in key areas including:

    • Repairs and maintenance
    • Housing management and tenancy sustainment
    • Customer service and contact centres
    • Complaint handling and learning from feedback
    • Income management and arrears prevention
    • Communicating effectively and inclusively with residents.

    Leadership and governance in the age of AI:

    • How boards and executives can ensure responsible use, ethical oversight and alignment with organisational values.

    Data management and trust:

    • Why high-quality, well-governed data is essential – and how to build strong data practices to support AI safely and effectively.

    The housing professional of the future:

    • The digital and human skills needed to thrive in an AI-enabled workplace – from data literacy and ethical awareness to innovation and change management.

    Who should attend?

    • Chief executives, directors and senior leaders
    • Board and committee members
    • Housing and asset management professionals
    • Customer service and income teams
    • Data and digital transformation leads.

    Why attend?

    This event will help you understand how AI can be used practically and responsibly to improve services, support residents and strengthen organisational performance. You’ll gain insight into what good leadership and governance look like in an AI-driven environment – and leave inspired to shape the future of your organisation.

  • Our speakers

    Ian Wright, CEO, Disruptive Innovators Network

    		  
    Ian is the founder and CEO of the Disruptive Innovators Network, a forum he established in 2018 for leaders wanting to understand and respond to disruption threats and take advantage of innovation opportunities. He has worked at senior executive level as a deputy chief executive/director for the last 20 years, most recently at HouseMark, the UK social housing sector’s data and business improvement organisation. His expertise lies in building cross sector business experience programmes and leaders’ networks. In his work he has developed close partnerships with the likes of Apple, Google, Microsoft, Amazon, John Lewis, IKEA, Telefonica, AO.com and BT to name a few. He led on the establishment of the social housing sectors first crowd funded start up accelerator, Evolve, an innovative programme involving 18 social housing providers which attracted over 80 submissions from start-ups across the world wanting to develop solutions for social housing.

    He has a particular focus on business innovation, organisational culture, new technologies and the customer experience. He has extensive relationships with a range of businesses sectors as well as a directorship with boutique leadership consultancy, Unforgiving Minute, and is an innovation advisor for LMarks, a start-up investment accelerator. From a social impact perspective, he also supports Social Enterprise UK. He is currently retained by a number of the largest housing providers helping them build capacity and capability in the innovation space.

    Guy Marshall, AI and Thought-Board Leader, Fuza

    		  
    Guy is a NED and founder of HAILIE, advising housing boards on assurance, strategy and systems thinking. With a PhD in AI, he also has 15+ years experience of data-driven cultural transformation in tech and data delivery.

    Ian Cresswell, Director of Technology, Magenta Living
    Ian has worked in the housing sector for almost 30 years, and has implemented many innovative and transformative technology solutions during that time. He is currently responsible for delivering the technology roadmap at Magenta Living, a Wirral based housing association owning and managing around 13,000 homes.

    Magenta Living are currently working closely with the Wirral Chamber of Commerce to accelerate the adoption of AI across the region.

    Hassan Bahrani, Director of IT, Cyber, and Data Security, Thirteen Group
    Hassan focuses on the practical use of technology, data and AI to improve services for residents and teams. He is passionate about responsible AI adoption that delivers real-world impact, and alongside his role at Thirteen, Hassan also serves as a board trustee, supporting organisations with a strong social purpose.

     

  • Programme

    10:00am Welcome and introduction

    Jon Land, HQN

     

    10:10am How AI will change the housing sector

    Ian Wright, Chief Executive, Disruptive Innovators Network

     

    10:45am Leadership, ethics and the practical use of AI in social housing

    Guy Marshall,  AI and Board Thought Leader, Fuza

     

    11:35am Break

     

    11:50am Magenta Living’s AI journey

    Ian Cresswell, Director of Technology, Magenta Living

     

    12:30pm AI in action – The importance of culture and collaboration

    Hassan Bahrani, Director of IT, Cyber, and Data Security, Thirteen Group

     

    1:10pm Q&A, discussion and wrap-up

     

    1:30pm Close

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



This event comes with a professional development certificate

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